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Stacey Michaud
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English -
- Business Analysis
- Telecommunications
- Insurance
- Project Management
- Analysis
- Show all
Bio
Credentials
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Certificate in General Insurance, Associate in General Insurance, Associate in Insurance Services, Associate in Commercial Underwriting
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Experience
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Franklin Mutual Insurance Company
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Branchville NJ
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Sr. Business Analyst
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Mar 2017 - Present
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Branchville NJ
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United States
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Insurance
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700 & Above Employee
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Requirements and Process Design Lead
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Feb 2016 - Mar 2017
•Assist stakeholders in the completion of CBA and Project Scope Statement for Commercial Lines corporate initiatives•Act as liaison between stakeholders and IT Delivery Team to ensure business requirements are aligned with corporate strategies•Act as requirements process SME and escalation point for project BAs•Facilitate requirements design and JAD sessions
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Sr. IT Business Analyst
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Jan 2014 - Feb 2016
•Work on cross-functional project teams to gather, document and develop business systems requirements- BOP and WC, UMB lines of business•Plan, design, develop, test, and implement new and revised programs•Support countrywide staff on WC and BOP policy administration system
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Commercial Lines Business Analyst
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May 2010 - Jan 2014
•Develop Business Requirements and Technical Specifications for BOP and WC •Support countrywide staff as WC and BOP Policy System and LOB SME
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Underwriting Support Technician
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Aug 2007 - May 2010
Provide support for various Commercial Underwriting tasks.
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Verizon Small Business
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Syracuse, New York Area
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Representative
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1995 - 2007
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Syracuse, New York Area
• Analyze customer situation; offer balanced judgment-based solutions• Demonstrate flexibility to the customer with minimal risk to company• Assess customer situation and provide investigation procedures• Maintain and convey case history and results to law enforcement
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Banking Industry
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Utica, New York Area
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Network Adminstrator/Manager
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1987 - 1994
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Utica, New York Area
Telecommunications Administrator • Research, recommend, administer and procure corporate telecommunications• Prepare annual budget and strategic telecommunications plan Network Manager • Plan and implement telecommunications projects and services• Audit monthly invoices, services, and contracts; supervise technicians
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Education
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1994 -SUNY Polytechnic Institute
Bachelor of Applied Science in progress, Telecommunications -
1992 - 1994
Herkimer County Community College
Associate’s Degree, Data Processing
Suggested Services
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Industry Focus. “Telecommunications”
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