Experience

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  Kendo Brands, Inc.

  • United States
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Director, Field Operations and Sales Enablement

    • Feb 2024 - Present

  • Director, Digital Learning and International Education

    • Aug 2018 - Feb 2024

    DIGITAL TRAINING: PLANNING AND IMPLEMENTATION: -Vetted, configured trained and implemented an LMS system across all NA and Intl regions-Mapped personas and governance for our LMS system and its users-Developed in-field and internal development strategy for educational training tools.DIGITAL LEARNING ENABLEMENT: -Managed the cross-functional cultural change to support new digital platform including Instructional Design training for content creators, admin training for NA + Intl system support as well as system training for field team users-Designed and implemented new cross-functional workflows and timelines for the creative process-Managed 12 projects to support launch in tandem with platform roll-outOPERATIONS/PROCESS ENGINEERING-Implemented cross-functional global processes to streamline workflows to better meet Intl needs-Improved internal workflows in tracking budgets, requesting content creation, tracking/managing content pipeline and Intl collaboration-Built feedback loop and reporting structures to fuel improvements and upgrades for both the digital platform, education tool assessment and internal processes.

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  Coty Inc.

  • San Francisco Bay Area

  • Account Manager, Wella Professionals

    • Apr 2016 - Aug 2018
    • San Francisco Bay Area

    FIELD SALES-Successfully grew current territory of professional salon business through joint business planning, goal setting, consistent follow-up and relationship building-Created proposals and negotiated into large scale and multi-location salons-Supported the team by creating e-blasts, tracking tools and Joint Business Plan templates-Opened over 20 new doors of a combined 75--outpacing the team-Overcame over $30k store closing gap through new partnerships to deliver goal at 10% above LY- nearly a 20% growth increase

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  Pierre Fabre Group

  • San Francisco Bay Area

  • Sales Education Manager, West and Account Manager

    • Jan 2012 - Jul 2015
    • San Francisco Bay Area

    FIELD SALES-Managed a territory of $400K and delivered above goal by 20%-Revived sales in the largest accounts by engaging the teams and simplifying sales strategy-Found new opportunities through research, planning and strategic executionPROGRAM DEVELOPMENT:-Conceptualized, developed and executed the ambassador program. Tracked ROI to optimize engagement of all Ambassadors and cement customer loyalty. This includes daily operations as well as cross-functional planning and production of our the first Ambassador Summit event. EDUCATOR -Event Planning for 20 regional events plus 15-20 customized single salon events annually. -Coordinated the talent, planned the annual schedule, created effective PowerPoint presentations for presenters, and planned each event. -Managed clear communication for all event teams. I produced collateral specific to each class. I tracked all expenses and feedbackCURRICULUM DEVELOPMENT:-Created all training curriculum and content used by the Education team nationally. Streamlined education offerings through creation of services menu and pricing structure to increase access for the customer and relieve the burden on the team -Engaged and excited salon teams through creative programs designed to inform entertain and capture the attention to drive in-store sales.-Developed deliverables to leave behind to reinforce easy to remember talking points and product messaging.

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  Halo Blow Dry Bar

  • Burlingame, CA

  • Director, Training and Style

    • May 2011 - Jan 2012
    • Burlingame, CA

    START-UP -Recruited, hired, and trained all of the new stylists (40+ new hires) -Developed a continuing education program for developing our current styling staff. -Networked with the area’s beauty school placement coordinators for pipeline of new stylists -Set in place operations for 2 new store openings: inventory tracking workflow map, vendor management-Produced/directed an on-location photo shoot for competition to provide creative outlet for stylists across locations (we came in 4th nationally)

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  DiPietro Todd Salon

  • United States
  • Consumer Services
  • 1 - 100 Employee

  • Director of Development, Foundation

    • Jan 2008 - May 2011

  • Hair Stylist

    • Mar 2002 - May 2011

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  The Advisory Board Company

  • Washington D.C. Metro Area

  • Manager and Chief of Staff, Creative Services

    • Mar 1996 - Jul 2001
    • Washington D.C. Metro Area

    OPERATIONS-Established admin operations and managed the admin side of the graphic design department-Project management of all departmental special projects-Financial oversight within department reporting into CFO-Projects and budget tracking of all Creative projectsPEOPLE MANAGEMENTManaged all temp staff and two administrative assistants. Created environment of fun and camaraderie to blend seamlessly the large temp staff with full time team. Prior to that, I worked my way up through a variety of positions that required strong attention to detail, ability to support a team, and constant communication. These positions not only served as solid building blocks for a strong professional career, but gave me access to many different aspects of business (Sales, Marketing, New Business Development, and Education).