Bio
Credentials
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SAP ERP Essential Training
LinkedInMar, 2023- Apr, 2026 -
Insights from a Cybersecurity Professional
LinkedInDec, 2022- Apr, 2026 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInDec, 2022- Apr, 2026 -
Introduction to AWS for Non-Engineers: 2 Security
LinkedInDec, 2022- Apr, 2026 -
Introduction to AWS for Non-Engineers: 3 Core Services
LinkedInDec, 2022- Apr, 2026 -
Introduction to AWS for Non-Engineers: 4 Billing and Pricing
LinkedInDec, 2022- Apr, 2026 -
Certificate of Performance in Project Management Professional
Ngee Ann PolytechnicOct, 2022- Apr, 2026 -
Specialist Diploma in Occupational Hygiene (ESIS Academy)
Workforce SingaporeMay, 2018- Apr, 2026 -
Specialist Diploma in Workplace Safety and Health (SISO)
Workforce SingaporeOct, 2016- Apr, 2026 -
ITIL® Foundation
PeopleCertMar, 2024- Apr, 2026 -
Project Management Professional (PMP)
Project Management InstituteDec, 2022- Apr, 2026 -
Fire Safety Manager (SCDF Academy)
Singapore Civil Defence ForceMay, 2017- Apr, 2026 -
DevOps Leader (DOL)
DevOps InstituteNov, 2023- Apr, 2026 -
Certified ScrumMaster (CSM)
Scrum AllianceJan, 2023- Apr, 2026 -
Certified SAFe 6 Agilist
Scaled Agile, Inc.Jun, 2023- Apr, 2026 -
Professional Member
Project Management InstituteSep, 2022- Apr, 2026
Experience
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AEM
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Singapore
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Staff
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May 2023 - Present
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Singapore
Semiconductor and electronics test solutions
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Seagate Technology
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Singapore
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Staff Program/Project Manager
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2012 - 2022
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Singapore
NPI Function: • Support New Product development/Launch on various phases (Pre-Qualification, Qualifications, Post-Qualification), Program Core Teams. Special projects.• VOC in Program Core Teams of new product launch achieve the PLCP Deliverables for each phase exit.• Championed and execute customer 101 sessions and interlock meetings that interweave multifunctional teams to understand more on stakeholders, requirements, and customer expectations. • Demonstrated success driven cross functional teams on Lessons learned, and QSR (Qual Success Req) with regular reviews for the closures.• Spearheaded Customers’ product qualifications improvement projects and achieved First Pass Qualifications (Achieved qualification success in the very first iteration)• Initiated global customers qualification complete (CQC) status tracking versus target schedule and generated CQC Status dashboard for the weekly management reviewCustomer Quality/ Product Quality/Customer Technical support/ Technical Customer Management/Customer Technical Engagement Function: • Responsible to manage key customers’ field quality performance, and drive CIPs (Continuous improvement Projects) on product quality.• Field Quality Monitoring and drive pro-active measures, Customer Accounts field Quality management, Escalation management and Mitigation Strategies.• Drive Field failures FA, Root Cause Analysis, and CAPA 8D Reports.• Internal Auditor and conduct audits to improve IMS and verify effectiveness of CAPA.• Drive PA/CA on audit findings, root causes and resolve NCs and audit findings.• Lead cross-functional team to resolve quality-related issues, enhance assurance systems and gain Customers' confidence.
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HGST, a Western Digital brand
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Singapore
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Staff Engineer
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Jan 2003 - May 2012
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Singapore
Support New product launch/Transfer, Manufacturing. Responsible on product Quality on various stages such as In-process QA, Backend QC Gates, OQA, SQE, and ORT to protect customers on quality and reliability. Managed Quality database and responsible for the security of the IoT. Drive continuous improvement projects on product quality and Customer satisfaction.
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IBM
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Singapore
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Technical Specialist - Lead
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Apr 1998 - Dec 2002
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Singapore
IBM Singapore Pte Ltd, Singapore: Support production, Auto line maintenance, Calibration of equipments by preventive & breakdown maintenance.Performed IT support Technical specialist in charge for two cleanrooms network and systemsIn-Process QA (IPQA), SPC, Particle Monitoring System to maintain Product QualityLiaise with IBM Japan & IBM US for new product transfers and quality assurance activities.
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Education
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Nanyang Technological University
Master of Science - MSc, Precision Engineering -
Annamalai University
Bachelor of Engineering - BE, Mechanical & Production
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References
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