Experience

• 

  Supermarket

  • Scotland, United Kingdom

  • Operations Manager

    • Jan 2024 - Present
    • Scotland, United Kingdom

• 

  SBHL

  • London, England, United Kingdom

  • House Officer

    • Jun 2023 - Nov 2023
    • London, England, United Kingdom

• 

  Mount Meru Group

  • Maputo, Mozambique

  • Manager Sales & operations (petroleum)

    • Nov 2021 - Oct 2022
    • Maputo, Mozambique

• 

  Reliance Industries Limited

  • Andhra Pradesh, India

  • Retail Operations Manager ( krishna & east godavari district)

    • Nov 2016 - Oct 2019
    • Andhra Pradesh, India

    Complete assigned area of stores operational requirements by scheduling and assigning employees; following up on work results ● Managed a wide range of responsibilities like maintaining sufficient stocks, checking the operational condition of the equipment, availability of sufficient number of staff, sufficient availability of the product and ensuring that the payments and merchandise were recorded properly ● Encouraged the channel partners to make timely financial bank deposits along with reporting financial transactions ● Administered the record of the credit card transactions, debit card transactions and cash purchases for auditing and balance sheet report purpose; managed daily profit & loss account ● Prepared period-end reports of the store and shared the same with the key stakeholders ● Introduced various competitions and speed timing tests for the employees ● Evaluated every task in the context of money available and product sold ● Protects employees and customers by providing a safe and clean store environment. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Motivated employees to provide the best customer services experience to the customers ● Contributes to team effort by accomplishing related results as needed.

• 

  Wonderla Holidays Ltd.

  • Hyderabad, Telangana, India

  • Guest Relations Manager

    • Mar 2016 - Oct 2016
    • Hyderabad, Telangana, India

    Coordinated and managed arrivals & departures of special guests (VIPs, SAs) and their welcoming ● Provided flawless, professional and high-class guest service ● Assist guests with any questions or park rules. ● Be calm and professional while managing difficult guest concerns and complaints by taking corrective action.● Encourage compliance with park rules. ● Organized & supervised shifts, appraised staff performance and provided feedback to improve productivity; created employee schedules to ensure adequate staffing at all times ● Identified & assessed customers’ needs to achieve satisfaction; addressed customer inquiries and complaints as well as managed conflicts, questions, and suggestions from employees ● Supervised & coached the Guest Relations Team on the standard operating procedures for welcoming guests ● Maintained guest folios in an organized manner, instructed and updated them about the current promotions, offers and packages ● Worked closely with the Housekeeping persons and provided them feedback to improve the cleanliness of the property

• 

  Leonia Holistic Destination

  • Hyderabad, Telangana, India

  • Assistant Front Office Manager

    • May 2011 - Mar 2016
    • Hyderabad, Telangana, India

    Supervised the daily operations of the Front-Office Team ● Answered booking related phone calls and addressed inquiries for room availability & promotions ● Train and guide front desk staff to provide quality customer services ● Resolve guest issues and enquiries to ensure guest satisfaction ● Executed guest registration & bookings process by checking the occupancy status for all rooms ● Monitored the front office staff; trained front desk members, concierge and Guest Service Team in all activities ● Catered to guests requests, resolved complaints and performed various administrative tasks to ensure customerCi delight ● Prepared daily credit limit report, ensured timely payments from guests; ensured compliance to hotel’s cashier & credit policy ● Conducted interviews for guest services staff and participated in the hiring process with HR Team