Experience

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  AES Technologies India Pvt Limited

  • Coimbatore, Tamil Nadu, India

  • CHIEF TECHNOLOGY OFFICER (CTO)

    • May 2020 - Present
    • Coimbatore, Tamil Nadu, India

    As Chief Technology Officer at AES Technologies India Pvt Limited, my focus lies in driving technological innovation and overseeing our IT operations, where agile leadership has been paramount. With a solid background in IT service management, I excel in delivering solutions that enhance operatio...

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  INDTECHSOFT

  • Coimbatore, Tamil Nadu, India

  • Chief Executive Officer (CEO)

    • Jan 2018 - May 2020
    • Coimbatore, Tamil Nadu, India

    Successfully created& mentored the startup entity. Groomed the technical team. Successfully designed , developed and implemented more than 100 customized software applications for multiple industries & businesses. Customized ERP, CRM & Business Process Automation was the key element ...

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  Wipro

  • DELIVERY MANAGER - PHILIPS , NEDHERLANDS

    • Dec 2016 - Dec 2017

    Heading the COE of INFORMATION MANAGEMENT (BI & DW) & CYBER SECURITY Being the Location in charge for the PHILIPS ODC in Coimbatore.Being accountable and responsible for the successful delivery of the COE Deliverables.Initiate & manage Key Initiatives for Ticket reduction, Automation, monitoring and OCC.Periodically review the progress of deliverables & SLA  with Internal Teams, Onsite counterparts, Customer representatives & Multi -vendor StakeholdersExecute the transition & Transformation of new projects (PAM & IAM) within the COE.Create synergy across the teams within the COE (Development, Operations & testing). Handle monthly invoicing to Customers and ensure new revenue generation / collection.Achieve Revenue targets and implement new initiatives to reduce the cost of Delivery.Implementing the Next gen initiatives across the teams.Team Size: 260 Members in Coimbatore /Bangalore ODCs and ONS-SITE (Netherlands)

  • DELIVERY MANAGER - MOBILE TELEPHONY NETWORK (MTN) , AFRICA

    • Feb 2016 - Nov 2016

    As an Offshore Delivery Manager, I handle the end-to-end Delivery management for MTN , which is a Global Telecom Service Provider in 19 countries of Africa.-Handling the Implementation/ rollout of ORACLE EBS, SOA, Integration & Support for major Countries / OPCOs as per agreed service levels.-Ensure that the Development and delivery of solutions happens through the defined SDLC process  & AGILE methodology-Manage & review the daily progress of the deliverables as per the agreed project plan in multiple tracks like CEMLI development , Testing ,SOA Integration, BI /Report development , Data migration , Bank Integrations, MDM, Hyperion  & Support.-Managing  the delivery of the Offshore team at multiple locations - Chennai, Kolkata & Hyderabad-Periodically review the progress of deliverables with Onsite counterparts, Customer representatives & Multi -vendor Stakeholders-Engaging with all key stakeholders in the customer's  organization & handling escalations.-People management of the 180 offshore resources involving Team building, Capability improvement and employee satisfaction initiatives.-Manage resource fulfillment , staffing & employee Rotations-Implementing the Next gen initiatives across multiple off shore locations.

  • DELIVERY MANAGER (APPLICATION HEAD) - TELENOR, MYANMAR

    • Nov 2014 - Jan 2016

    -Manage end-to-end Service delivery, Operations & support for the IT OSS/BSS ApplicationsEnsure complete OSS/BSS implementation & Final Acceptance Sign off by Customer Heading the complete APPLICATION team of BSS, S&D, CRM and Enterprise applications.Being responsible for the Application Availability& Timely Delivery of Business KPI's. Assuring Operational Excellence, Continuous Service/performance Improvements.Handling Periodic capacity management to achieve optimum Service Levels as agreed.Effective Customer management and escalation handling.Implement Projects like Batch Failover, ERP Golden Copy, I-Procurement & I-supplier.Team Size: 150 Members in On-site (Myanmar) & off shore (Greater Noida). Continuous Service Improvements and Revenue Assurance to achieve Customer Satisfaction.

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  TATA COMMUNICATIONS LTD

  • Mumbai, Maharashtra, India

  • DEPUTY GENERAL MANAGER (DGM)-IT SOS (Service Operations & Support)

    • Feb 2012 - Oct 2014
    • Mumbai, Maharashtra, India

    -Managing the Application Operations & Support of the OSS/BSS applications stack for the SME BUSINESS (SMALL & MEDIUM ENTERPRISE BUINESS ) & the CSG Business Applications (Corporate Portals & SharePoint).-Ensure High availability and performance of all TCL applications in a 24...

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  IBM

  • DELIVERY PROJECT EXECUTIVE (DPE) -AMERISOURCE BERGEN CORPORATION , USA

    • Feb 2011 - Feb 2012

    • Perform complete delivery project management & account management from India.• Responsible for the overall Remote Infrastructure Management of more than 4500 servers • Service lines include INTEL, UNIX, AS400, MAINFRAMES, STORAGE SAN, DISTRIBUTED /BATCH OPS, BACKUP & RECOVERY.• Overseeing technical operations, Manage SEV1 escalations and alerts• Establish efficient Governance at all levels (Service lines & US counter parts)• Understand the performance and capacity needs Drive continuous Service improvements• Participate in hardware planning, Perform risk management and issues tracking• Program manage RFSs, SRs, and CRs within SLAsTeam Size: 38 FTEs across multiple locations – Chennai, Bangalore & Noida

  • VIDEOCON TELECOM LTD

    • Aug 2010 - Apr 2011

     Managing Mediation & MIS Operations • CDR testing & processing from Prepaid-IN–Huawei/NSN MSS, SMSC, MMS& VAS • Reject CDR clearance &Roaming Operations, Support & Ensuring RA Test Cases.• Implementation / roll out of RA & FMS project and Support for MNP testing. Performance Improvements:• Clearing the backlog mediation rejects bucket which was as high as 28 Million CDRs.• Converted the status of the mediation rejects from RED to GREEN by clearing the Mediation rejects, &setting up the processes for Mediation, Roaming & interconnect.• Service improvement of the MIS B2O process. Project management: Turn-Blue initiative of moving Data stage Servers from HP to IBM.Team Size: 12 + AMDOCS Operations Team

  • AIRTEL- SHARED SERVICES CENTRE (SSC) HEAD - SOUTH

    • May 2010 - Aug 2010

     Setting up An IT Support Model in SSC and Ensuring High Availability Of ICRM, Kenan-FX Performance Monitoring/Improvement of Applications during Peak Hours/Month Ends. Process Improvement in Ticket Reduction and Faster Resolution of Tickets.Team Size: Hub Post Paid, Prepaid, MIS & AMS teams + dedicated SSC staff (16 Members)

  • BSS TOWER LEAD - VODAFONE PAN INDIA

    • Feb 2008 - Apr 2010

     Manage 24x7 operations& support for BSS Application across PAN-INDIA (22 Circles) Applications includes EPOS, IPOS, CPOS, DMS, FMS, ERP, HYPERION & DEDUPo Maintaining High Availability & Performance managemento Handle Ticket management, Incident Management & Problem Management. Project Management- North Hub Data Center Migration to IDC- Pune. o Large scale seamless migration of Servers, DB & applications o Migration of Fraud Management System from HP Servers to IBM P Series Servers.o Up gradation of Point of Sales Systems & Migration of DMS to IBM FILE NET. Performance Improvement Projects : Responsible for the SLA improvement in 2 KPIo POS (IPOS/EPOS) End-End postpaid activation within 30 minutes (40% to 96%)o Fraud Management System -Alerts to be generated in 10 minutes (45% to 98%)Team Size: 56 (3 Managers + 53 Executives)

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  Aircel Limited

  • CHENNAI

  • ASSISTANT GENERAL MANAGER-IS BILLING AND SOFTWARE DEVELOPMENT

    • Mar 2005 - Feb 2008
    • CHENNAI

    As a head of the Information Services Department , i was responsible for the end-to-end operations & delivery of all the postpaid & pre-paid Telecom applications involving Provisioning, rating, Roaming, Billing , Mediation, Prepaid support systems , CRM, Dunning systems, MIS, Regulatory d...

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  Tata Tele Business Services

  • HYDERABAD

  • MANAGER - CORPORATE-IS/IT

    • Oct 2002 - Mar 2005
    • HYDERABAD

    1) I was heading the Provisioning Vertical and been responsible for the service delivery of all the applications under the vertical.2) Had End-to-End responsibility of establishing complete IT setup in all 12 states of India where the company procured licenses for rolling out its services3) Had b...

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  Aircel Limited

  • COIMBATORE

  • MANAGER - INFORMATION SERVICES - BILLING

    • Jan 1999 - Sep 2002
    • COIMBATORE

    1. Been responsible for the service delivery of the entire Post Paid Telecom Billing Applications.2. Been responsible for the end-to-end-BSS operations assuring 24 x 7 uptime, performance & sla’s .3. Had hands-on-experience in the Implementation, testing, daily operations & control of the...

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  NIIT Limited

  • Coimbatore, Tamil Nadu, India

  • Faculty

    • 1994 - 1999
    • Coimbatore, Tamil Nadu, India

    As a Faculty Handled Software Training programs for multiple batches based on nationwide NIIT curriculm.Been a Centre-Incharge for 2 Branches NIIT-Avinashi Road & NIIT - RS Puram.Handled training on Unix, C, C++, Java, Sybase, Foxpro, C Datastructures,Visual Basic, MS-SQl..etc.Handled multi...

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  Avinashilingam Institute for Home Science and H...

  • Coimbatore, Tamil Nadu, India

  • Programmer and Faculty

    • Apr 1993 - Jun 1994
    • Coimbatore, Tamil Nadu, India
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  SIKORA INDIA

  • Tiruppur, Tamil Nadu, India

  • Programmer

    • Oct 1991 - Mar 1993
    • Tiruppur, Tamil Nadu, India