Experience

• 

  First American (India)

  • India
  • Insurance
  • 700 & Above Employee

  • Vice President

    • Oct 2016 - Oct 2022

    Spearheaded team of 17 to 1000 FTEs; managed end-to-end activities includingHiring, On-boarding, guiding, directing, mentoring, and motivating teams to achievethe company’s goals Expanded business by devising strategies, roadmaps and consistently improving theprofitability of the company; identified new streams for sustainable long-termrevenue growth Monitored & controlled deliveries with respect to cost, resource deployment, timeoverruns and quality compliance to ensure satisfactory execution; streamliningprocesses to facilitate achievement of organizational objectives and profitability Directed and optimized operations across multiple business divisions, ensuringefficiency and effectiveness in achieving organizational goals Implemented robust financial planning and cost control measures, resulting inimproved profitability and resource allocation Developed and maintained strong relationships with stakeholders, clients, andpartners, driving business growth and customer satisfaction Led process improvement initiatives, streamlining operations and driving operationalexcellence Designed and executed learning and development initiatives, nurturing a culture ofcontinuous learning and promoting internal talent Implemented data-driven decision-making processes, leveraging insights to drivestrategic initiatives to improve the business Championed a customer-centric approach, exceeding customer expectations andenhancing brand reputation Executed arge-scale projects to build proactive & innovative solution and addressbusiness challenges, thereby achieving organizational goals & objectives Leading, training & monitoring the team to ensure efficiency in business operationsand meeting of targets; cultivated employee engagement and professionaldevelopment programs, enhancing morale, productivity, and talent retention

  • Assistant Vice President

    • Mar 2014 - Oct 2016

  • General Manager, Director

    • Mar 2011 - Mar 2014

  • Senior Manager

    • Oct 2009 - Mar 2011

  • Manager

    • Oct 2007 - Oct 2009

  • Deputy Manager

    • Apr 2006 - Oct 2007

  • Assistant Manager

    • May 2004 - Apr 2006

• 

  HSBC

  • Assistant Manager - Operations

    • 2002 - 2004

    Led a team of 50 members to provide top-notch customer service for UK HSBCBanks; managed process transitions, optimized team performance, ensured strictadherence to SLAs, fostered meaningful customer engagement, and generatedinsightful MIS reports to drive strategic decision-making

• 

  Citicorp services India private Limited

  • Executive

    • May 2000 - May 2002

    Managed query and escalation resolution for High-Net-Worth Individuals (HNIs) while managing the other activities including Risk & Control, Compliance, Audit preparation, MIS generation and analysis, indicator monitoring and reporting, information security, capacity planning, and emergency cash management at the center levelRecognized as the winner of the all-India NETBANKING MIGRATION contest and recipient of the 'Champion of the Month' award for four consecutive months, demonstrated a consistent commitment to excellence in overall performance

• 

  SBI Card

  • Customer Care Executive

    • Jan 1999 - May 2000

    Notable contribution in tracking and forwarding cash advance unit drafts, managing cash flow, and pre-processing SBI card applications, leveraging a customer-centric approach to deliver outstanding resultsWon the all-India add-on card registration competition, showcased strong aptitude for sales and marketing, as well as excellent communication and customer service skills