Experience

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  Pizzaville, Inc.

  • ( West of Ontario )

  • District Manager

    • 2017 - Present
    • ( West of Ontario )

    Managed performance of 18 accounts with 350+ staff and employees. Provide ongoing coaching, mentoring and empowering to reach operational excellence.-Designed, implemented and managed processes to monitor sales and operations.-Recruited, selected, oriented, trained, and developed high caliber Franchisees and staff.-Planned, assigned, and directed work; coached employees to enhance skills and conducted performance management.-Analyzed the market area and competition in order to develop a marketing strategy to identify high potential segments and opportunities.-Developed and established both annual and monthly sales objectives to lead the company's business plan and strategies, providing necessary and timely updates and modifications to the plan as require.-Reduced complaint ratio by 23.8% by providing input into the continuous improvement of Operation Management process and driving awareness and adherence.-Conducted frequent site inspection for understanding, analysis of conditions and assessment of each account. Evaluated service quality and initiate corrective action as necessary and oversee district programs including equipment, supplies, uniforms and compliance.-Being the leader of top compliance store in the chain-Leader of top compliance store in the chain; leading by example in developing customer relationships.-Empowered staff in developing new business opportunities and expanding on existing connections within an assigned market area.-Managed account relationships, including originating, analyzing, recommending, negotiating require means to expand.-Created, assisted, managed and prepared for in-store promotions and special events.

• 

  Self-employed

  • Business Consulting

    • 2013 - 2016

    . Evaluated and analyzed the current situation of the businesses.. Provided operational recommendation for improvement and efficiency of the firm.. Fostered PKI's tracking tools and sales objectives to monitor and create necessary changes as required.. Developed marketing strategies to target different market segments.. Implemented and monitored the strategies to ensure achieving goals and objectives of the firms.

• 

  World Financial Group (WFG)

  • Richmond Hill, Ontario, Canada

  • Financial Advisor

    • 2010 - 2013
    • Richmond Hill, Ontario, Canada

    -Evaluated and analyzed clients’ current financial situation and future goals and performed financial risk analysis and assessment to obtain clients’ financial objectives.-Designed and created financial plans and portfolio to achieve clients’ financial objectives.-Educated and advise clients, towards their options, resulting in the clients making the best decision available under LLQP and IFIC licenses.-Implemented financial plans and recommendations.-Monitored clients’ success plan and revised it as required.-Conducted seminars and workshops on financial planning topics such as RRSP, RESP, TFSA, Investment strategies, Insurance and Annuity.-Developed and serviced new and existing client base in a manner that reflects corporate values.-Developed and implemented group training sessions on subject skills when requested and required.

• 

  Sun Life Financial of Canada (UK)

  • Saint Catharine's, Ontario, Canada

  • Financial Advisor

    • 2008 - 2010
    • Saint Catharine's, Ontario, Canada

    -Evaluated and analyzed clients’ current financial situation and future goals and performed financial risk analysis and assessment to obtain clients’ financial objectives.-Designed and created financial plans and portfolio to achieve clients’ financial objectives.-Educated and advise clients, towards their options, resulting in the clients making the best decision available under LLQP and IFIC licenses.-Implemented financial plans and recommendations.-Monitored clients’ success plan and revised it as required.-Conducted seminars and workshops on financial planning topics such as RRSP, RESP, TFSA, Investment strategies, Insurance and Annuity.-Developed and serviced new and existing client base in a manner that reflects corporate values.-Developed and implemented group training sessions on subject skills when requested and required.

• 

  TRG

  • Saint Catharine's, Ontario, Canada

  • Quality Analyst Supervisor

    • 2003 - 2007
    • Saint Catharine's, Ontario, Canada

    - Prepared and organized plans required for performance of the teams consisting 30 to 70 agents.-Drove compliance and ensured key processes are in place, to verify quality of services were met.-Resolved any issues or complaints presented by representatives and customers.-Monitored and controlled quality of service provided by agents.-Provided one by one follow up training with current employees to educate and reinforce company's goals and objectives.-Provided employees with direction, motivation and ongoing coaching and training.-Provided feedback, both verbal and written, to other supervisors and employees to maximize efficiency and effectiveness of imposed responsibilities.