Experience

• 

  Oak Bay Beach Hotel

  • Victoria, British Columbia, Canada

  • Assistant Front Office Manager

    • May 2023 - Present
    • Victoria, British Columbia, Canada

• 

  Chateau Victoria Hotel & Suites

  • Canada
  • Hospitality
  • 1 - 100 Employee

  • Duty Manager

    • Apr 2022 - Present

  • Night Auditor

    • Apr 2021 - Mar 2022

• 

  Fairfield Inn & Suites by Marriott

  • Chennai, Tamil Nadu, India

  • Assistant Front Office Manager

    • Sep 2019 - Dec 2020
    • Chennai, Tamil Nadu, India

• 

  Marriott International

  • Dallas, Texas

  • Front Desk Receptionist

    • Jul 2018 - Jul 2019
    • Dallas, Texas

• 

  The Westin and Le Meridien Bahrain

  • Bahrain

  • Complex Front Desk Supervisor

    • Nov 2014 - Jul 2018
    • Bahrain

    Front desk supervisor with marriott international

• 

  The St. Regis Abu Dhabi

  • Abu Dhabi

  • Butler service Agent

    • Sep 2013 - Nov 2014
    • Abu Dhabi

     Welcoming the guest in the airport, as well as in the hotel. Introducing the guest with the hotel facilities Delivering Tea and Coffee on Guest request. Delivering VIP Amenities as per guest preference. Providing guest with Laundry service. Preparing a setup for the Honeymooners. Handling guest requests, inquiries, complaints and ensuring follow up.  Promptly and courteously answering all internal and external calls. Provide feedback, information, and directing to respective department.  Handling guest, inter-departmental emails and fax messages.  Update directory information on front office software.  Logs all wake-up call requests and performs wake-up call services.  Keep record of all calls placed and received by all guest and department, and recording call charges.  Ensures compliance to the confidentiality and security details relating to guests and personnel.  Prepare VIP reports and arranging Amenities for the guest. Take restaurant reservation. Prepare duty roaster. Prepare travel plan for the VIP guest. Ensures and adhere to health and safety, fire and bomb threat procedures.  Trains / assist with training new Butlers and Operator in performance of duties and tasks.

• 

  ITC Hotels

  • Hyderabad Area, India

  • Guest Service Agent

    • Jan 2010 - Jul 2013
    • Hyderabad Area, India

     Greet the guests of the hotel at the time of Check-in & Escort to their Room. Taking calls at the reception. Solving queries of the customers. Giving suggestions to guests in terms of Restaurants. Capability of doing up selling. Making Day to Day Arrival & departure List. Making Discrepancy Report. Suggesting guest for shopping and City Tour. Taking Guest For City Tours. Act as replacement Duty Manager when required. Handling Cash and Keep a record of it. Solve the Problems of Guest regarding Checkout Bills. Taking Feed backs of the guests during Check-outs.