Experience

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  Bajaj Finserv

  • India
  • Financial Services
  • 700 & Above Employee

  • Zonal Collections Manager

    • Dec 2022 - Present

    Banking

  • Senior Regional Collection Manager East

    • Jan 2016 - Dec 2022

  • Regional Collections Manager

    • Jan 2019 - May 2021

  • Area Collection Manager

    • Jan 2016 - Jan 2019

    Portfolio Management & Agency Management• Manage & review portfolio with qualitative feedback on accounts. Location's/ Agency Visits & Review• Collector Productivity Review , Collection Strategy & Allocation Inputs Monthly Target Setting• Performance & Productivity Review of Agency , Capacity Planning at Agency for collectors• Regular meetings with Agency Proprietor for updates, requirements of portfolio & Relation Management• Visiting critical cases as required in the field. Renewal of Agency Agreement Projections for the Portfolio • Settlements & Closures to be tracked and its closure on system. Review Portfolio Indicators as per the Budgeted Targets, Regular Sales, Credit & Collection Meetings• Review Legal filling & status with legal team. Handling of a TC team & ensuring that the targets are met Conducting call evaluation/ team hurdles etc to motivate the teamhandling of the field referral team for the desired results.• Synchronization between the TC & FR team / numbers to meet the overall objectiveManage the Sale Process of Repossessed/Surrendered VehicleCash Management• Ensuring the money collected by Agency being deposited in bank within Stipulated time frame• Ensuring the schedule & receipts updating on a daily basis and reduce open entries both in Collections & GR accounts Cash & vault register updating.• Cash / Key register maintenance with two bank officers verifying overnight cash,Schedule upload Checks and controlsReceipt Control• Physical Verification of Receipts after updating of Schedule i.e. receipt call back process• Verification & validation of Receipt Registers Issued at Agency• Completion of Receipt recon from Agency as part of BOM Activity• Ensure proper documentation of receipts lost and used cancellation. Proper authentication & validation of used cancelled receipts.• Outstanding Receipts should not be >45 days

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  HDFC Bank

  • Deputy Collection Manager

    • Jun 2015 - Dec 2016

    Key Responsibilities :• Timely deposit of the collected amounts in the respective dummy accounts and further raise of cash / cheque schedules for updating into respective clients account , Collecting and maintaining records activities• To ensure timely follow up with the delinquent customers for the overdue account and subsequent updating of trails• To effectively manage all customers related complaints and issues• To Achieve given fee collections target for the month• To achieve rolled out targets on rollbacks and resolutions month on month• End to end management of repossession kits issued to the vendors for the repossession of the assets applicable for movable asset , Supervisory functions• Highlighting any trends observed in the market place and identifying the fraud cases and escalation of the same to seniors , Ensure adherence of the pre laid down process• Regular visits to the stockyards to ensure safety of the parked assets• Updating of the repossession of the asset in the web collections and subsequent marking of the sale done Skip marking and tracing details to be updated in the trails• Timely initiation of the legal cases on all eligible cases to manage vendor performance by daily follow-up, visits and tracking collector level performance.• Responsible for Collection target valued Rs.60 Lacs• Heading Collection Bucket wise X (Current), 30 + Till 120 Days.

  • Deputy Collection Manager

    • Jun 2015 - Dec 2015

    Key Responsibilities :• Timely deposit of the collected amounts in the respective dummy accounts and further raise of cash / cheque schedules for updating into respective clients account , Collecting and maintaining records activities• To ensure timely follow up with the delinquent customers for the overdue account and subsequent updating of trails• To effectively manage all customers related complaints and issues• To Achieve given fee collections target for the month• To achieve rolled out targets on rollbacks and resolutions month on month• End to end management of repossession kits issued to the vendors for the repossession of the assets applicable for movable asset , Supervisory functions• Highlighting any trends observed in the market place and identifying the fraud cases and escalation of the same to seniors , Ensure adherence of the pre laid down process• Regular visits to the stockyards to ensure safety of the parked assets• Updating of the repossession of the asset in the web collections and subsequent marking of the sale done Skip marking and tracing details to be updated in the trails• Timely initiation of the legal cases on all eligible cases to manage vendor performance by daily follow-up, visits and tracking collector level performance.• Responsible for Collection target valued Rs.60 Lacs• Heading Collection Bucket wise X (Current), 30 + Till 120 Days.

• 

  Reliance Communications

  • Asst Manager - Postpaid Verification & Collection , Reliance Telecom

    • Jun 2013 - Sep 2015

    Responsible for Corporate and Retail Postpaid Retention, Collection and Vendor Management for both the Circles.Key Responsibilities:• AV/CV Verification Retail and Corporate• FTB Collection for both the Circles• Take care the Vendor Management • Taking care of customer Life Cycle Management• Taking care of Service Delivery

  • Corporate Relationship Manager

    • Jun 2013 - Jun 2015

    Key Responsibilities :• Life Cycle Management of services Category ‘A’ & ‘B’ corporate accounts in the wireless division• Collection for both the Circles Buket Wise Monthly billing versus payment target.• Narrowing down billed overdue in corporate accounts and hence arresting. involuntary churn• Churn management – Target is 1.5 % of the allocated base• Co-coordinating with sales, network and credit control team.• Generating business from existing customer.

• 

  German Cosmetics

  • Bangladesh

  • Manager Marketing and Sales

    • Dec 2012 - May 2013
    • Bangladesh

    Develop three international Cosmetics Brands (Dulgon, Fruttini & Sanosan) to all over Bangladesh Market. Assist team members with daily marketing tasks and coordinate marketing projects and activities. Support the in-house marketing and design team by coordinating and collating content for va...

• 

  Vodafone

  • Kolkata Area, India

  • Quality Analyst (QA) for Tele Sales Marketing

    • Sep 2011 - Dec 2012
    • Kolkata Area, India

    Audit calls of the agents in Tele Sales Marketing and scoring them accordingly, giving feedbacks for their calls, conducting training and group sessions about quality improvement parameters. Work in Complaints & Fatal Error , MIS and Also DSR and SMD ensure target.

• 

  MAGUS CUSTOMER DIALOG PVT.LTD

  • profile: Worked as Quality Analyst (QA)

    • Mar 2009 - Jan 2010

    09.2010 for AIRTEL Process.Job Description: Listening to calls of the agents in Customer care and scoring them accordingly, giving feedbacks about there calls, conducting training and group sessions about quality improvement parameters.

• 

  airtel

  • India
  • Telecommunications
  • 700 & Above Employee

  • Showroom Manger

    • Jan 2007 - Sep 2009

    Profile: Working with AIRTEL since 19.01.2007 to January 2009 as Customer Relationship Officer at Park Street Relationship Center Kolkata, and promoted as a Showroom Manager after six months of joining at the Relationship Center of Behala. Maintaining the entire showroom activity.Job Description : As a Customer Relationship Officer, handling walk-in customers providing services and later as Showroom Manager taking care of the showroom in all factors (sale of connection prepaid/postpaid, handsets, digital TV), retention of postpaid connection for a base.Key Achievements : Was awarded for the only CRO to take initiative for Retention in Company Owned showroom and keeping the postpaid retentions score in 93% Three months consecutively being awarded for maintain retention in 96% which was more than the given target and also as Best Showroom Manager for the same.

  • Showroom Manger

    • Jan 2007 - Mar 2009

    As a Customer Relationship Officer, handling walk-in customers providing services and later as Showroom Manager taking care of the showroom in all factors (sale of connection prepaid/postpaid, handsets, digital TV), retention of postpaid connection for a base.

• 

  GRAMEEN PHONE

  • Floor Manger

    • Jan 2006 - Jan 2007

    Job Profile: One year Working Experience with Grameen Phone (The Most Renowned Telecom Company in Bangladesh) as Floor In charge and Customer Relationship ManagerJob Description: Handling Walk-in customers & specially attending Premium customers and all the operations including sales & se...