Experience

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  EZI Technologies Inc.

  • 5100 Orbitor Dr. Suite 204, Mississauge, ON

  • Web Designer

    • Jul 2014 - Present
    • 5100 Orbitor Dr. Suite 204, Mississauge, ON

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  Holiday Inn Express

  • Scarborough

  • Front Desk Agent(Co-op)

    • Mar 2013 - Oct 2013
    • Scarborough

    Completed co-op term in the hotel and got hired as a full time employee.· Review arrivals noting special requests, blocking rooms as needed.· Check in and out hotel guests in a confident, professional and friendly manner.· Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.· Complete all items on appropriate (AM, PM) checklist by end of shift.· Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.· Follow established key control policy.· Ensure proper credit policies are followed.· Issue guest safety deposit boxes.· Submit all lost & found articles accompanied by a completed lost & found report.· Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

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  JW Marriott Hotel, Beijing, China

  • 85 Jian Guo Road, Chaoyang District, Beijing

  • Front Desk Agent (Co-op)

    • Apr 2012 - Aug 2012
    • 85 Jian Guo Road, Chaoyang District, Beijing

    · Greeting guests who are coming in the office an Arranging and sending reminders for meetings.· Noting the important pointed discussed at the meetings also answer their basic queries.· Scheduling appointments and maintaining the appointment diary.· Composing and sending mails on behalf of the organization.· Arrange tours, taxis, or restaurant reservations for guests.