Experience

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  Lutronic PBS UK

  • Customer Success Manager

    • Dec 2023 - Present

    As Customer Success Manager, my role is to manage lead generation and communication tools in coordination with business objectives. I also manage communication with KOLs in the medical aesthetics industry, customising our service offerings to support their individual needs. In addition, I participate in events across the UK and Ireland, working closely with the Events Manager and the sales team to provide logistical support for tradeshows, B2B2C events and workshops.

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  Scaramanga Agency

  • Account Executive

    • Sep 2022 - Nov 2023

    I was promoted to an Account Executive role after demonstrating proficiency in account management and receiving positive feedback from the client. My role encompassed a diverse range of responsibilities, including copywriting, content marketing, directing client meetings, planning content and campaigns, project management, email marketing and social media.In March 2023, I was shortlisted and placed as a finalist for the Gatwick Diamond Business ‘Apprentice of the Year’ award.

  • Digital Marketing Apprentice

    • Mar 2022 - Aug 2022

    Achieved a Distinction for my Digital Marketing Apprenticeship. I have developed my skillset within this industry and applied these skills practically within my employment.

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  Sophisticated Bakes

  • Remote

  • Home Baker

    • Apr 2021 - Nov 2021
    • Remote

    I launched my baking business over lockdown, with the intention of gaining marketing experience as well as channelling my creativity. I held a weekly contract with Track 1 Coffee Shop in Hurst Green, Oxted, as their only small business supplier and controlled the social media marketing on Instagram, implementing SEO through creative content. The best part of it was 'testing' the finished products!

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  Boots UK

  • Healthcare Advisor

    • Sep 2014 - Sep 2021

    I honed strong communications skills by independently operating the beauty and healthcare counters and upselling to over 200 customers a day by actively listening, influencing and making expert recommendations on beauty and healthcare products. In addition, I worked within the pharmacy, implementing analytical skills to assess the appropriate medication for each customer based on their individual requirements. I also managed stock, maintained store displays and facilitated customer engagement with store offers and promotions.

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  Croydon College

  • Croydon, England, United Kingdom

  • Apprenticeships Administrator

    • Mar 2021 - Apr 2021
    • Croydon, England, United Kingdom

    I was personally recommended for this role by the previous manager I had at the college. I successfully decreased a backlog of apprenticeship documentation by 82% within 2 weeks, due to efficient administration and correspondence with employers and students, facilitating £800K funding to the college.

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  Croydon College

  • Croydon, England, United Kingdom

  • Enrolment Assistant

    • Jul 2020 - Sep 2020
    • Croydon, England, United Kingdom

    I implemented strong attention to detail to transcribe student data into a Management Information System accurately and set up direct debits. I also analytically assessed residency status of students by screening their residency documents and determining their eligibility for study and college fees.

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  St George's University Hospitals NHS Foundation Trust

  • London, England, United Kingdom

  • Assistant Technical Officer (Industry Placement) - Quality Control (QC)

    • Aug 2018 - Aug 2019
    • London, England, United Kingdom

    Attention to detail was vital to this role as I was responsible for ensuring processes and procedures followed MHRA guidelines across the QC department and resolving deviations from these guidelines. This involved performing quality checks in internal and external pharmacy production units, analysing room temperature/pressure data, writing client reports and inspecting raw material/product batches for consistency and compliance with safety standards.Key achievements:• Supervised colleague, delegated tasks and organised a plan to perform environmental monitoring for an external client, completing it with 40% decreased time despite being undermanned• After misunderstanding a procedure in the first week, I used my creativity and initiative to create a poster as a visual aid to help other placement students• Authored a Standard Operating Procedure (SOP), to illustrate a new process for the whole pharmacy department