Experience

• 

  DigitoriLabs

  • Australia

  • Business Development Manager

    • Jan 2022 - Present
    • Australia

• 

  Toscanin's European Cafe

  • Caroline Springs, Victoria, Australia

  • Managing Director

    • Nov 2020 - Present
    • Caroline Springs, Victoria, Australia

• 

  Colourfied Cafe

  • Airport West, Victoria, Australia

  • Managing Director

    • Mar 2020 - Present
    • Airport West, Victoria, Australia

• 

  Home Loan Studio Pty. Ltd.

  • Melbourne, Australia

  • Managing Director

    • Sep 2016 - Present
    • Melbourne, Australia

    When setting up Home loan studio we shared a vision of adding value to the lives of customers by saving money whilst helping each individual to achieve their financial goals. Home Loan Studio will work for our customers, and provide you with the best possible deal that meets your needs utilising our specially selected panel of lenders. Our team of independent mortgage brokers will help you to achieve your financial goals and obtain a better deal than you currently receive from your bank, using personalised, old-fashioned customer service that is rapidly disappearing from the finance sector.Home Loan Studio is a member of the Finance Brokers Association of Australia, and is regulated by the NCCP Act. The industry accredited and qualified staff at Home Loan Studio will guide you through every step associated with:-Services Offered:Home Loan Pre-approvalsFirst Home BuyersPurchasing and construction of dwellingsRefinancingCommercial LendingPersonal loans, Car and assets financeThe team at Home Loan Studio can be contacted seven days a week, so phone and email to experience old-fashioned customer service combined with the best products suited to your needs.Information provided on this page is general only and you should consider if it is suitable for your needs. Your full financial situation will need to be reviewed prior to acceptance of any offer or products provided by Home Loan Studio.

• 

  Bankwest

  • Melbourne, Australia

  • Personal Banker

    • Jul 2015 - Sep 2016
    • Melbourne, Australia

    In this role my fundamental purpose was to helping our clints achieve all of their financial goals through strategic advice, lending, wealth creation and protection.Key Area/Key TasksSales/Business Development Identify and act on lending requirements of customers, managing their expectations throughout the process.Achieve lending and cross-sell budgets.Develop tactical plans to deliver on growth targets.Assist the Branch Manager to develop and implement strategies to generate sales to new or existing targets in order to achieve sales targets.Manage the lending process from application through to settlement with particular attention to deadlines for submission of information and key milestones for communication to relevant parties.Act as a role model to up skill and coach the Branch team in lending products to achieve best performance for the branch and deliver unmatched customer experiences. Relationship ManagementAchieve and maintain the highest level of personal customer service (pre-sales and after sales service) to achieve a high level of client retention and maintain strong credit quality.Look for opportunities to improve process and procedure so as to deliver quality service to clients. Customer Service Identify and discover all current and future banking and insurance needsProactively develop and maintain face to face relationships with internal and external customersBuild productive working relationships with business partners and actively share knowledge and experiences across the regionEnsure customer complaints are resolved at the first point of contact where possible and that customer referrals are made to the appropriate Branch or specialist sales area Compliance All identified mandatory completed and assessments successfully undertaken in accordance with the training plan.Adhere to Bank policy and compliance.Maintain effective relationships with EDS and the Loan Centre