Experience

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  Highpoint Digital

  • Sr. System Support Analyst

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  HighPoint Global

  • United States
  • Business Consulting and Services
  • 200 - 300 Employee

  • Sr. System Support Analyst

    • Mar 2020 - Present

    • Train and mentor team members on current processes and procedures • Mentor team members to increase individual growth and performance • Develop team schedule, monitor workload, and delegate tasks to team members• Deploy and monitor curricula, training deployments, and product schedule • Lead and developed process improvement interventions • Collaborate with Business team to provide accurate reporting and metrics for customers • Performed manual system and item functionality testing and prepare test evidence• Document, prioritize, and communicate defects to other teams for corrections

  • Software Tester

    • Jun 2013 - Present

    • Perform manual system testing and prepare test evidence• Test the implementation of system change requests, including fixes and enhancements• Document, prioritize, and communicate defects to the development team• Document standard operating procedures and work instructions

  • System Support Analyst

    • Jun 2015 - Mar 2020

    • Create, deploy, and monitor over 20 curricula, 100+ refresher deployments, deployment schedule for large training contract• Monitor workload and assign training tasks to resources as needed• Provide system impact analysis, reports and documentation support • Upload eLearning and PDF training to document repository• Perform product functional testing and Quality assurance

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  Tanager Inc

  • United States
  • Information Technology & Services
  • 1 - 100 Employee

  • Software Tester and Quality Assurance Technician

    • Apr 2012 - Present

    •Assist in preparing, specifying, and executing test case scenarios•Collect test evidence and report on progress of the test process•Identify any and all defects that occur during the testing process•Review any and all defects to ensure product quality•Advise the appropriate functional area of any issues that may arise during testing•Assist testing the implementation of system change requests, including fixes and enhancements•Assist Documenting standard operating procedures and work instructions•Prepare cross analysis between used cases and test cases for quality assurance•Perform other duties as necessary

  • Network Operation Techician

    • Jun 2011 - Apr 2012

    •Daily responsibilities include, but not limited to, system monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution.•Create and Track Rational Trouble Tickets received via email or telephone from both internal and external sources.•Escalate issues to the appropriate parties as needed to ensure the most efficient and expedient means to problem resolution. •Conduct specific procedures to proactively check the health and welfare of all CMS applications.•Document all events that transpire during shift and escalate alerts when needed. •Prepare thorough turnover reports for the oncoming shift personnel to ensure follow-up on outstanding issues and continuity of operations. •Follow all documented NOC standards and procedures.•Perform start-up/shutdown procedures.•Prepare and distribute system health reports.•Participates in team projects as required.•May be assigned additional duties as required.

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  Broadway Services Inc.

  • Columbia, Maryland

  • Corporal Officer/Supervisor

    • Dec 2010 - Jun 2011
    • Columbia, Maryland

    •Within four weeks of employment was promoted from Security Officer to Corporal Officer.•Succeed in the responsibilities of a Sergeant upon their absence.•Commanding a five to six man team of officers in the performance of their duty. •Ensuring the safety of all hospital clientele and staff by securing all areas and personal belongings that may cause harm to them and others.•Documenting daily logs of all occurring and reoccurring activates that is pertinent in ensuring the continual safety of all that reside at the hospital.

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  New Era Custom Design

  • Frederick, Maryland

  • CADD Drafter

    • Oct 2008 - Sep 2009
    • Frederick, Maryland

    •Made sure various documents were in order for client and company files. •Assisted clients and installers by producing custom millwork shop drawings with schematics for fabrication. •Corrected other shop drawings for detailed changes in order to further satisfy clients with their wants and needs. •Maintained client documents, i.e. drafts and work orders for employee access in order to complete stages drafting.

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  Carefree Industries Inc.

  • Baltimore, Maryland

  • CADD Drafter

    • Apr 2007 - Oct 2008
    • Baltimore, Maryland

    •Made sure various documents were in order for client and company files. •Assisted clients and installers by producing custom millwork shop drawings with schematics for fabrication. •Corrected other shop drawings for detailed changes in order to further satisfy clients with their wants and needs. •Maintained client documents, i.e. drafts and work orders for employee access in order to complete stages drafting.