Experience

• 

  Claridge's

  • United Kingdom
  • Hospitality
  • 400 - 500 Employee

  • Senior Events & Groups Executive

    • Feb 2022 - Present

    Generating sales by acting as the first point of contact for clients enquiring via phone call, email or in person, developing and tailoring proposals whilst understanding clients’ specific event requirements In charge of hosting site visits, negotiating and contracting the selling of private event spacesBuilding close relationship with clients by assisting with planning their event and guiding them to make the best possible choices based on my experience and knowledge Supporting the client and the team on the day ensuring a seamless execution of the event Maximizing department’s profits by upselling food, beverage and miscellaneous, and focusing on increasing the value of events during all planning stages Setting, communicating and maintaining timelines and priorities on every event, preparing reports and necessary paperwork for the BEO and Hotel Operations meetings, liaising with the kitchen for events bespoke menus Managing the post-event process including liaising with the accounts department, invoicing and commissions handling Building and maintaining strong relationships with suppliers by communicating and negotiating clients’ needs, by organising site visits to showcase hotel’s potential and practices In collaboration with the Senior Social Events Manager developing and implementing strategies to ensure high conversion of social enquiries and revenue growth by utilising full hotel potential whilst further enhancing high level of clients’ satisfaction Supporting my colleagues in the Events team, assisting with any team tasks that need to be done to support everyday business, including training the new team members (Events and Groups Coordinator and Events and Groups Executive) as required

  • Events and Groups Executive

    • May 2019 - Feb 2022

• 

  Deutsche Bank

  • London, United Kingdom

  • Concierge And Event Services

    • Mar 2018 - May 2019
    • London, United Kingdom

    Planning, organising and implementing events ranging from private dining, team building events, masterclasses and seminarsWorking closely with the internal event support and catering teams. Liaising over timeline of the events, special requirements and bespoke menusIn charge of planning, sourcing and delivering pop-up events and fairs in internal spacesManaging the implementation and development of Concierge service at the BankUsing sales techniques to promote and sell offers and packages to employees, ranging from organisation of bespoke trips and outings to arranging tickets for sporting and entertainment eventsUsing direct marketing techniques to reach out to the employees and promote the range of offersIn charge of preparing, designing and publishing weekly and monthly newslettersLiaising and establishing business relationships with external vendors and businesses. Negotiating terms in order to introduce special deals for employeesPreparing the Standard Operation Procedures. Setting up and scheduling daily, weekly and monthly responsibilities and tasks

• 

  London Marriott Hotel West India Quay

  • United Kingdom
  • Hospitality
  • 1 - 100 Employee

  • Events and Groups Executive

    • Aug 2016 - Mar 2018

    Working in a fast-paced environment, managing from 20 to 30 events per month including meetings, conferences, award ceremonies, private dinners and social events Corporate, Sports and Entertainment accounts management, in charge of receiving, selling, contracting and managing requirements during the stay Managing all aspects of event organising: from dealing with the initial enquiry, preparing proposals, coordinating site visits and event planning to maintaining strong relationships with clients throughout and post the event Reactive selling of 20 spaces and responsible for reaching revenue monthly and yearly targets In charge of preparation and delivery of group accommodation as part of the in-house events, working closely with agents and direct clients in organising all details of guests’ stay and managing groups of 200 and more guests Group revenue forecasting, monitoring bedroom inventory and balancing the systems, making sure that the fullest room capacity optimization is achieved Setting, communicating and maintaining timelines and priorities on every event, preparing reports and documentation for internal meetings, liaising with the kitchen for events and bespoke menus. Managing the post-event process including liaising with the accounts department, invoicing and commissions handling

  • Rooms Controller

    • Jan 2016 - Jul 2016

    Front Desk Shift leader responsible for the smooth run of everyday reception processes, organisation of work and preparation of daily, weekly and monthly reports Training of new employees and implementing new SOPs in all Front Desk areas Responsible for maintaining a 5* star customer service in all written and spoken correspondence with guests and visitors Group bedrooms system balancing and group bedroom allocation following special requests

  • Front Office Agent

    • May 2015 - Jan 2016

• 

  Fairfax Marriott at Fair Oaks

  • Fairfax, VA, 22033 USA

  • Rooms Division Intern

    • Aug 2013 - Jul 2014
    • Fairfax, VA, 22033 USA

    Front Desk Agent, At Your Service Agent

• 

  Harborside Inn, Block Island, RI

  • Block Island, RI, 02807 USA

  • Guest Services Agent

    • Jun 2012 - Oct 2012
    • Block Island, RI, 02807 USA

    Guest Service Representative

• 

  KIPRIOTIS HOTELS

  • Kos Island, Greece

  • Front Office Intern

    • Jun 2010 - Aug 2010
    • Kos Island, Greece

• 

  KIPRIOTIS HOTELS

  • Kos Island, Greece

  • Food And Beverage Intern

    • Aug 2009 - Oct 2009
    • Kos Island, Greece