Experience

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  Australia Post

  • Melbourne

  • Manager People Services Support

    • Feb 2024 - Present
    • Melbourne

    People Services Support is the key entry point for all People & Culture matters, operating our phone & portal channels and overseeing the triage and resolution of employee and manager queries. The team services a comprehensive range of requests such as Pay, Leave, Time & Attendance, a...

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  Medibank

  • Australia
  • Insurance
  • 700 & Above Employee

  • Head of Operations (Customer Channels)

    • Feb 2020 - Feb 2024

    Leading a multi-disciplinary team of professionals across 9 different functions with 45 people. The team is focussed on delivering the best outcomes for our frontline teams and ultimately our customers.

  • Head of Channel Performance

    • Sep 2019 - Feb 2022

    Responsible for leading a small team of analysts centred on improving performance of the Channels team including reporting, incentives and knowledge management.

  • Channel Readiness Manager

    • Nov 2017 - Sep 2019

    This role was the central control point for all new Customer Channel initiatives, projects, change activities or campaigns impacting the customer facing teams within Customer Channels (Phone, Store or Web based). Led team of 16.

  • Retail Operations Manager

    • Nov 2015 - Nov 2017

    Role was responsible for creating consistency and alignment for our customer facing retail team members. This included creating a centralised communications and training department for the retail team (400 employees) and other various initiatives including a uniform RFP, a new R&R program among other initiatives.

  • HR Business Partner - People and Culture

    • Apr 2014 - Nov 2015

    Partnering with senior leaders in the contact centre, insurance and retail spaces to deliver the best people experiences possible.

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  Superpartners

  • HR Business Partner

    • Nov 2013 - Apr 2014

    Superpartners is Australia’s largest superannuation service provider. Employing approximately 2000 employees Australia-wide, Superpartners exclusively partnered with not-for-profit industry superannuation funds to create a better future for members. For 30+ years, Superpartners supported the country’s largest and most respected funds to provide seamless service to their members and employers.During my time at Superpartners I held 3 different roles: HR Coordinator, HR Advisor (supporting contact centres) and HRBP (supporting contact centres and Insurance).- Parental leave program management including policy creation - Created and ran the company-wide annual Worksafe Week Expo - HR Essentials Program, created and delivered- OH&S Program Manager- Created the Aspire Leadership Program for upcoming TL’s

  • HR Consultant

    • Apr 2012 - Nov 2013

  • HR Advisor

    • Jun 2011 - Apr 2012

  • HR Coordinator

    • Apr 2010 - Jun 2011

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  Monsanto

  • HR Graduate

    • Jan 2009 - Apr 2010

    Monsanto is the world leader in agriculture biotechnology. Monsanto is headquartered in St. Louis Missouri, and has operations in 62 countries around the world. Melbourne is the head office for Australian and New Zealand operations of which there are approximately 70 employees.· Managed the annua...

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  Hudson Global Resources

  • Internal Recruitment Coordinator

    • Mar 2008 - Mar 2010
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  Insite Development Ltd (UK)

  • PA / Office Manager

    • Aug 2006 - Jan 2008
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  Buxton

  • Property Manager

    • Jul 1999 - Jun 2006