Experience

• 

  Realpage

  • Revenue Management Advisor
• 

  RealPage, Inc.

  • United States
  • Software Development
  • 700 & Above Employee

  • Revenue Management Advisor

    • Jun 2021 - Present

  • Manager, Global Support

    • Mar 2019 - Jun 2021

    Primary point of contact for all support and escalations tickets.Resource for all LRO Development Analyst providing in-depth knowledge of technical application.Project management of migrations to new CSM software.Track and monitor case load of direct reports.Perform bi-weekly one on one with direct reports.Complete performance reviews and salary planning.Implement process procedures for case analysis and resolution.Work with technical agents across products and teams within organization.Expanded cross-functional organizational capacity by collaborating across departments on priorities,functions and common goals.Created support documentation that empowered and enabled user community to extend sk

  • Developer Analyst II/Team Lead

    • Dec 2017 - Apr 2019

    Act as subject matter expert for staff and customers.Coach, teach, mentor employees toward goal attainment.Provide resource for all product support agents - providing research and documentation.Analyze data and determine root cause of problems, crisis resolution.Prioritize projects and potential problems within tight deadlines.Minimized resource and time losses by addressing employee or production issue directly andimplementing timely solutions.Delivered superior training and leadership to teams to boost performance and help team membersachieve performance targets.Worked 300-850 different cases as team each month to provide optimal coverage and meet productiongoals

  • Developer Analyst

    • Nov 2015 - Dec 2017

    Provide technical support to customers in troubleshooting Revenue Management application issues andanswer questions.Administer support to customers with knowledge of LRO.Communicate complex topics to clients and co-workers in simple and coherent manner.Perform data analysis using SQL, MSSM, Salesforce many other sources of information.Provide coaching, training, mentoring, de-escalation and motivation to staff

  • Administrative Assistant

    • Feb 2015 - Nov 2015

    Answer multiline telephone system while simultaneously providing administrative support.Assist in meeting planning and presentations, contract filing, and travel arrangements.Create new hire process by streamlining and implementing procedural documentation practice.Foster interdepartmental relationships resulting in improved communication between departments.Maintain several meeting calendars, scheduling and preparation of conferences.Increase proficiency of daily office operations.Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stocklevels.

• 

  Leadership Strategies

  • Administrative Support

    • 2011 - 2013

    Provide receptionist duties, administrative support, and monthly meetings documentation.Assist accounting department with software transition from Peachtree accounting to QuickBooks.Develop relationships with host site locations across country.Create and maintain documentation for daily office op...

• 

  BB&T

  • Administrative Assistant & Relationship Banker

    • 2003 - 2010