Experience

• 

  The Reject Shop

  • Warringah Mall Brookvale NSW

  • Assistant Store Manager

    • Jan 2018 - Sep 2018
    • Warringah Mall Brookvale NSW

    • Day to day operations of a High-Volume retail store.• Implementing & maintaining an exceptional level of merchandising & store presentation standards.• Daily coaching of my team, inspiring them to achieve goals, in a one touch, one way environment.• Driving in store efficiencies to deliver profitable outcomes & achieve KPI's• Implementing Rosters• End of day balancing of registers.

• 

  MYER

  • Australia
  • Retail
  • 700 & Above Employee

  • Service Manager

    • Mar 2014 - Jun 2018

    • Supervise the activity & performance of selling team members, ensuring the consistent delivery of service & selling to customers.• Ensure timely & appropriate resolution of customer issues, escalating as necessary.• Support execution & maintenance of merchandise presentation standards that strengthens an "easy to shop" customer experience. • Maximize selling opportunities to our customer, through merchandise placement, support of promotions & sell through of aged merchandise.• Foster an environment of regular two-way communication & feedback. I regularly adopt the “coaching on the run” technique that ensures instant feedback (good & bad)• Establish regular communication channels to share & encourage ownership of sales targets, service initiatives, customer feedback results, promotions & events with selling team members.• Provide proactive, consistent & regular feedback & coaching on performance in delivering best practice in selling & service.• Identify & support development plans with individual team members based on learning needs.• Ensure new team members are appropriately oriented into their role & are supported with their induction & learning plan.• I motivate others by using interpersonal styles & mentoring methods that inspire & guide team members toward higher levels of performance.• Explore opportunities for continuous improvement to support on-floor presence & to reduce the cost of doing business• Promote an in-store culture of accountability, by ensuring that company policies, procedures & behavioral expectations are adhered to.• Ensure compliance with industry standards & relevant legislation• Operate with agreed company tools to support consistency & efficiency.• Proactively lead & mange safe work practices & safe site for all (e.g. through reporting & timely response to hazards, incidents & injuries.• Demonstrate & promote sustainable work practices & consideration to community values within the workplace

  • Sales Manager

    • Sep 2013 - Mar 2014

    4 months into my MDP (Management Development Program), I have been promoted to Sales Manager (on a 6 month secondment) at the Hornsby Myer Store.

  • Manager in training

    • May 2013 - Sep 2013

  • Team Leader Homewares

    • Oct 2011 - May 2013

    My primary function was to engage with customers by ensuring they are genuinely welcomed & comfortable when they are in the store. Excellent product knowledge & a total understanding of features & benefits of all merchandise & up selling to all customers. Also making customers feel "thanked & appreciated" at all times. Appointed by the Store Manager, as a team leader level 3, I performed tasks with limited supervision, had a total understanding of my work area & interrelated processes & am able to perform a broad range of Service & selling activities. I performed above & beyond the skills of a team member in other classifications & provided coaching & mentoring to team members in my work area. Merchandising, compliance & safety were other responsibilities.

  • Visual Merchandiser

    • Jul 2001 - Oct 2011

    • Create an appealing & inspiring shopping environment for customers through displays.• Coach & implement National merchandising & store presentation standards.• Lead & co-ordinate selling floor team members around VM activity.• Draw up floor plans & co-ordinate floor moves.• Drive, implement & organise all merchandising activities & teams.• Set up & take down all collateral for all events in store.• Approach every customer & offer excellent customer service.• Senior First Aider.• High levels of fitness when using store plant equipment such as ladders, pallet jacks & trolleys to move fixtures, when replanning & moving departments.• Drive, setup & organise Christmas Shop, Easter Shop, Mother’s/ father’s Day, Valentine’s Day departments, throughout the year.• The main departments I manage are, Manchester, china & glass, kitchenware, furniture, luggage, Small & large appliances, Books & Music.• OH&S representative• Team leader of the Stocktake control team

• 

  Sonia Gualdi Originals

  • Cromer

  • director

    • 1986 - 1999
    • Cromer

    I ran my own bridal design & dressmaking business for 13 years. Professional Couture Dress Maker & Designer. Self Employed.• All aspects of dressmaking & designing.• Specialising in bridal & evening wear, Mother of the bride, bridesmaids & flower girls.• Customer service in guiding the bride & family in all aspects of organising their wedding.• Alterations, grading & construction of patterns.• Handmade wedding invitations & calligraphy.