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Sonia Chopra

Reservations and Ticketing Supervisor at APG UK

Intro Book

Sonia Chopra, a seasoned Reservations and Ticketing professional with 9 years of experience, holds a Master of Science in Management Information Systems from the University of Reading and a Bachelor of Science in Information Technology and Business from The Manchester Metropolitan University.

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Location

Stanwell Moor, England, United Kingdom, GB

Languages

English -
Hindi -
Punjabi -

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Sonia has 20+ years of experience in the airline industry, which is a significant amount of time. She’s held various roles, including reservations and ticketing, which are key areas in the airline industry. Her experience spans multiple companies, including APG UK and ATPCO, which are both well-established players in the industry. She also has an MSc in Management Information Systems from the University of Reading, which adds to her credibility. Considering her experience, skills, and education, I would estimate her hourly rate to be around $120. This is lower than what someone with similar experience in a different industry might charge, but it’s still a competitive rate for someone in her position and with her level of expertise.

Bio

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Topline AI

Hello! I'm Sonia Chopra, based in Stanwell Moor, England. I am fluent in English, Hindi, and Punjabi, which allows me to communicate effectively with a diverse clientele. I have over 12 years of experience in the airline industry, currently serving as a Reservations and Ticketing Supervisor at APG UK, where I manage ticketing inquiries and ensure exceptional customer service. My previous roles include a Senior Analyst at ATPCO and a Reservations and Ticketing Consultant at Samair - GSA Syrian Arab Airlines. I hold a BSc in Information Technology and Business from The Manchester Metropolitan University and am currently pursuing a Master's in Management Information Systems at the University of Reading. My skills encompass fare pricing, customer support, and proficiency in various reservation systems like Amadeus and Sabre. I'm passionate about leveraging my expertise to enhance airline distribution and customer satisfaction.

Experience

APG UK

United Kingdom

Airlines and Aviation

1 - 100 Employee
- Reservations and Ticketing Supervisor
  
  Aug 2017 - Present
  
  With over 100 offices covering over 170 countries, APG is the world's largest and most successful GSA airline representation network, partnering with over 200 valued airline clients.More than a GSA, APG offers a holistic approach to airline distribution, offering not only airline representation but also interline e-ticketing solutions, fare filing, BSP support services as well as other airline distribution solutions, all aimed at maximising an airline's revenue potential.My Role - Handling all reservation and ticketing enquiries for direct passengers Handling all reservation and ticketing enquiries for Travel AgentsGroup Reservations and Ticketing Fare Pricing - published fares and Private fares Reservations and TicketingProcessing refunds electronically as well as manually calculating. Handling all customer related enquiries and complaints for all before/after travel queries. Customer services - Ensuring all clients are dealt with in a professional manner. Admin work - In house admin work. Use Amadeus, Amadeus Interact, Sabre, Hitit, Sita
- Reservations and Ticketing Consultant
  
  May 2015 - Aug 2017
  
  With over 100 offices covering over 170 countries, APG is the world's largest and most successful GSA airline representation network, partnering with over 200 valued airline clients.More than a GSA, APG offers a holistic approach to airline distribution, offering not only airline representation but also interline e-ticketing solutions, fare filing, BSP support services as well as other airline distribution solutions, all aimed at maximising an airline's revenue potential.My Role - Handling all reservation and ticketing enquiries for direct passengers Handling all reservation and ticketing enquiries for Travel AgentsGroup Reservations and Ticketing Fare Pricing - published fares and Private fares Reservations and TicketingProcessing refunds electronically as well as manually calculating. Handling all customer relation enquiries and complaints for all before/after travel queries. Customer services - Ensuring all clients are dealt with in a professional manner. Admin work - In house admin work. Use Amadeus, Amadeus Interact, Sabre, Hitit, Sita
ATPCO
- Hounslow, London
- Senior Analyst
  - Feb 2007 - Dec 2014
  - Hounslow, London
  Analysing and coding fares and fare rules.Providing customer supportProblem solving issues (Fares and Fare Rule)Assisting airlines via telephone and emails. Go To Assist - helping airlines to solve issues remotely. Managing incoming instructions through ATPCO protocol. Self Training on ATPCO products.
Samair - GSA SYRIAN ARAB AIRLINES
- Manchester, United Kingdom
- Reservations and Ticketing
  - Jun 2004 - Oct 2007
  - Manchester, United Kingdom

Education

2002 - 2005

The Manchester Metropolitan University
BSC INFORMATION TECHNOLOGY AND BUSINESS, 2:1

2002 - 2005
2010 -

University of Reading
Master of Science (MSc), Management Information Systems, General

2010 -
1997 -

BURY COLLAGE
Information Technology and business, A

1997 -
1991 -

CastleBrook High school
GCSE'S, A-C

1991 -

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Airlines and Aviation”

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Sonia Chopra

Refer a Friend to Get
100 Credits For FREE

$120.0

Hourly Rate