Experience

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  ACE Facility Management

  • India
  • Facilities Services
  • 100 - 200 Employee

  • Assistant Vice President

    • Apr 2022 - Present

  • GM - Key Accounts & New Initiatives

    • Aug 2019 - Apr 2022

  • DGM - New Initiatives

    • May 2017 - Aug 2019

    To ensure value creation for new and existing clients by kaizen, mechanization and technology.

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  OCS Group UK

  • Mumbai, Maharashtra, India

  • Deputy General Manager

    • Jul 2015 - Sep 2016
    • Mumbai, Maharashtra, India

    Was responsible for IFM Solutions for ClientsAlso worked as Interim EHS lead and was responsible for pan India CHESS reporting with constant endeavour towards zero incident.

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  Johnson Controls

  • Ireland
  • Industrial Machinery Manufacturing
  • 700 & Above Employee

  • Facility Manager

    • Jul 2014 - Jan 2015

    Managed the soft and technical services for Bharti Infratel across India adding up to 77 locations and a team of over 200 people

  • Manager - Operational Excellence

    • Apr 2013 - Jul 2014

    Using past experience of CRM, Process Enhancement and Perception Management, responsible for OE at IndiaRequires closely working with the India Operations Team to design customized improvement plans for existing clientele. Also working along side with the South Asia Business Development Team to create optimal business solutions for the potential clientele.

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  ISS Integrated Facility Services Pvt. Ltd.

  • Gurgaon, India

  • Manager (Facility Operations)

    • Aug 2011 - Apr 2013
    • Gurgaon, India

    Job Profile•CRM with Top Management at Airtel Center (Airtel Management Board)•Facility Management•Special events & F&B Management for Airtel’s Top Management•Development of policies and processes to streamline operations and mistake proof delegation to second level in command•Ensure zero escalation to client•Vendor Management of both Airtel’s & ISS’ relevant vendors•Monthly & Quarterly Reviews

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  A P Securitas Pvt. Ltd.

  • Sr.Manager - Business Development & CRM

    • May 2010 - Jun 2011

    •Handling National Accounts as single point of contact to take care of the following activities with client: oCRM (handle grievances and design preventive measure to assure customer delight) oRelationship building Initiatives like creating training modules to share with them (execution done by Operations Team) oDocumentation (empanelment, registrations, etc.)•Business Development (get additional business across the country)•Responsible for getting business closed through Branch/Regional Managers, Sales Managers, etc. •Key Account Manager for companies like Accenture, Cadbury India, Johnson Control India, Jones Lang LasalleValue Adds:•Website Designing•Brand Promotion activities•Creating Marketing Collaterals •Creating and Implementing Business Development Formats (incorporated in ISO 9001:2008) •Creating Business Development Process Documents (incorporated in ISO 9001:2008) •Providing weekly Training Sessions on various areas of Change Management to lower and middle management professionals

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  Securitas India

  • Manager - Sales

    • Jan 2009 - May 2010

    •Handling Pan India Business Development •Responsible for getting business closed directly•Key Account Manager for organizations like Hilton & Radisson•Single point of contact and take care of the following activities with these companies:•Business Development (get additional business across the country) oCRM (handle grievances and design preventive measure to assure customer delight) oDocumentation (empanelment, registrations, etc.)

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  Bajaj House

  • Marketing Manager

    • Jan 2001 - Dec 2006

    Business Development of designs created by the Designers.