Experience

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  IB Insider

  • London, England, United Kingdom

  • Financial Journalist

    • Nov 2020 - Present
    • London, England, United Kingdom

    Work Scope: Research and Evaluation, Communication and Collaboration, Compliance with PoliciesFollowing are the highlights of the value I brought to the company: I conducted research to uncover interesting and significant news for articles. I organised a podcast, interviewed key persons (investment bankers), and obtained information regarding the journey of ambitious bankers.  Served as a head of marketing in the Arab regions and targeted the audience through retaining awareness of the reader’s point of view, while complying with the moral code of profession.

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  Serco

  • Manchester, England, United Kingdom

  • Call Center Representative

    • Mar 2020 - Nov 2020
    • Manchester, England, United Kingdom

    Work Scope: Customer Service, Administrative Support, Regulatory Compliance, information Management, Cross-cultural Communication, Process Improvement, Team CoordinationIn this capacity, I Oversaw a wide range of administrative and operational functions, including appointments management. I maintained professional correspondence through replying to questions about COVID-19 on the NHS 111 number. Delivered exceptional services to clients, while balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. Provided information regarding self-employment, grants schemes, and business support, endowed by the government during pandemic time.

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  FOOTASYLUM

  • Sales Assistant

    • Oct 2018 - Jan 2020

    Work Scope: Operations Management, Client Service Management, Business GrowthFollowing are the highlights of the value I brought to the company:I ensured the availability of requested footwear and assisted customers with finding alternative options, while ascertaining product’s commensurate to client requirements. Built sustainable relationships of trust through open and interactive communication with colleagues, clients, and third-party resources.  Achieved dynamic sales and revenue enhancement through special promotions, stock replenishment, and team collaboration, as well as met targets while signing up clients to the company’s reward system.  Managed customer inquiries and provided outstanding client services, when store hosted a meet and greet for athletes and media personalities.  Appreciated by senior management for taking the highest number of online orders for a week.Additional Experience as Waitress and Sales Associate within diversified organisations.