Experience

• 

  Allure Commerce

  • Project Manager

    • Dec 2023 - Apr 2024

• 

  Williams Commerce

  • Noida, Uttar Pradesh, India

  • Project Manager

    • Nov 2021 - Nov 2023
    • Noida, Uttar Pradesh, India

• 

  Aditya Birla Insurance Brokers Ltd.

  • Jasola

  • Assistant Manager

    • Sep 2016 - Oct 2021
    • Jasola

    - Coordinating with the client to identify business requirements and devised implementation strategies to solve the business problems by analysing client requirements using feedback for existing process improvement or develop new in case of requirement.- Do a gap analysis for finding root cause and identified bottlenecks within the portal and implemented new and improved processes and policies and discuss the report for various remedial approaches.- Conducting UAT testing and providing sign-off to IT for live implementation.- Capture, define and document existing processes for future reference of new and existing employees.- Collaborated cross functionally with business analysts, developers, testers and marketing to explain new process requirements and transformations.- Answerable for the entire functioning of sales support process, back-office operations which includes managing PAN India OEM clients by coordinating with 15 motor insurance partners and IT team.- Deft in coordinating activities as appropriate and prepare internal reports for management as and when required. Monthly MIS creation ex. Sales Productivity Report, Target VS achievement report, Business Report- Preparing circulars regarding process and developments for communication to Business and Insurancepartners.- Conceptualising and developing need-based training on the process and the product offered to internal team- Inculcating bonded team work and developing cohesive environment for all round development and motivation levels.-Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.-Market Intelligence, competition study and market product comparison.-Conducting quarterly insurer review meetings to discuss operational issues and thus streamline the process.-Knowledge and experience of Internal and External audit.-Coordinate with compliance for annual SOP update -Overseeing recruitment and selection of the support team.

• 

  Franchise India Holdings Limited

  • Executive

    • Mar 2016 - Aug 2016

    Generating Leads and handling delegate sales.Proper follow up with the client and once sales is confirmed, taking follow up and maintain relationship with clientResponsible for Business Development of the Region. (Pan India).Building new leads, pitching the clients to give better solutions on offering good deliverableMaking strategic planning towards winning clients and to manage the account later.Good Presentation SkillsFocusing on the analysis and satisfaction of CustomersGenerate new business to achieve defined targets in terms of no. of customers and revenuePreparation of Report Generation , handling customer queries and grievances

• 

  IDBI Federal Life Insurance

  • New Delhi Area, India

  • Intern

    • Apr 2015 - May 2015
    • New Delhi Area, India

• 

  H. M. Electricals

  • Database Administrator and Market Analyst

    • Oct 2012 - Jan 2014

    Create and manage official website . Manage the Database of H. M. Electricals . Always come up with innovative idea for grabbing opportunities.Planning for new venture of the company (Organize Android training in colleges). Analyze market for the new venture. Travel different city for meeting with client and for promotion activity.