Experience

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  CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

  • Gurgaon

  • Director, Learning and Development at Concentrix - India, ASEAN and ANZ

    • Apr 2021 - Present
    • Gurgaon

    In my new current role: I manage the learning and Development of 70k plus employees across 3 geos spanning in 7 countries. Another key role along with the regional role, is where I am responsible for design and deployment of Global Leader development journeys at the Director/Sr. Director and VP levels which includes framework of leadership development journey's for senior diversity leaders across the globe.A few Executive journeys designed by me are: Executive Development Program (EDP) for Senior Directors and VP's, Senior leadership Program (SLP) and Concentrix Pinnacle Program for Associate Directors and Directors and PRISM: for Senior Diversity leaders.

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  Concentrix

  • Associate Director, Learning and Development, India, ASEAN and ANZ

    • Jan 2018 - Present

    In the role, I managed the learning and Development of 60k plus employees across 3 geos spanning in 7 countries. I am responsible for enabling a customized regional strategy enabling Professional and Leadership development skills across levels.The key focus is to enable a highly empathetic and skilled Leadership team at the Middle and Sr. management to enable the right climate in teams that contributes to business success.Each Geo has its unique theme stitched together with business priorities focusing regional growth, summing upto overall growth.

  • Regional Leader (India): Learning and Development

    • Jan 2014 - Jan 2018

    In this role, I was the learning Leader for India enabling delivery in all Business Units across 10 locations, 45 k plus employees. Key focus on: Conceptualize, design, and implement organization-wide learning and development programs.Strategize and design Exclusive Talent and Sr Leadership curriculum for high potential employeesManage budgets, reporting and communication related L&D. Leading and implementing India initiatives across Geos basis needs identification.Strategizing and enabling virtual Learning initiatives to maximise Global reach with minimum expense Special Projects: Launched and designed a special HR Business Partner Certification Program for the HRBP professionalsLaunched new initiatives via Gamification techniques to enhance Business MetricsImplemented blended learning programs for hi-potential talent pool. Implemented assessment center program for promotion from Emerging Leader level to the Team Leader level.

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  IBM Global Process Services

  • Learning Leader: IBM GPS India

    • Jan 2012 - Jan 2014

    In this role I was responsible for, Learning consulting and delivery in 5 Business Units across 10 locations, 30,000 plus employees through a 34 member team across India. Led Talent management initiatives for emerging and senior bands with a key focus on building a strong succession pipeline and grooming leaders in the organization.Led FCoE (Facilitators Center of Excellence): Groom and manage facilitators and deploy certification workshops. Led special projects/Facilitation assignments for IBM divisions in India, Dubai, and Philippines. Led several successful Assessment Centre initiatives with a focus on grooming people for the next level and different roles.

  • Zonal L&D Leader (North and East India Locations) – IBM GPS India

    • Jan 2010 - Jan 2012

    In this role, the key focus was to contribute and enable IBM’s GPS overall success by enabling Leadership & Manager Effectiveness. Was a Learning advisor/consultant to the Location/Location competency Business Leaders in all these locations, understood gaps, mapped solutions, execution of solutions/plans and report outs on progress through dashboards.

  • Senior Facilitator: Leadership Development programs, IBM GPS - India

    • Jan 2008 - Jan 2010

    In this role, the key focus was certification and facilitation of key IBM Leadership Development workshops and interventions for Emerging, Middle to Senior Level Managers. This included niche certifications on IBM Framework, Situational Leadership and GRID leadership besides other key programs and interventions. Also facilitated in critical Top Talent/High Pot interventions: - Accelerated Management Program: (Advanced) for Sr Leadership- Accelerated Management Program: Middle-Level Managers- Foundational Management Program: Emerging Leaders

  • Faclitator: Professional Development programs and Content Development

    • Jan 2006 - Jan 2008

    This role focussed on getting certified on niche workshops and enabling the staff via delivery. Certifications on: NTY (Negotiating to Yes) By Wilson Learning7 Habits Classics & Beginners By Franklin CoveyTeam Pacs (Team Leader development modules)BBSI (Behavior based structured interviews)Content Creation: Programs of Positive attitude, motivation, grooming, image management, Advanced Business etiquettes, coaching and feedback etcConduct TTT (Train the Trainers) to both upskill and groom facilitators and also to certify them on various programsNew hire induction modules: Advanced grammar skills, Body language etc

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  DAKSH SERVICES INDIA PRIVATE LIMITED

  • Gurgaon, India

  • Trainer/Facilitator: Product/Process/Softskills/VnA, Daksh

    • Sep 2001 - Dec 2005
    • Gurgaon, India

    In this role, the key work involved:- Product and Process Training f New Hire batches- Content creation of specialized email writing related curriculums, basics of motivation, teamwork, and Psychometrics- Voice and Accent training of New Hire batches

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  eFunds

  • Gurgaon, India

  • SME: E- Funds (BPO)

    • Dec 1998 - Sep 2001
    • Gurgaon, India

    Key responsibilities as an SME (Subject matter expert):Solving special case related situations on the floorAct like a buddy to new representatives on the floorKey accomplishment: Transitioned EFunds’ 1st external project from U.S (Minneapolis) to India, was part of the core transition team