Experience

• 

  Goh Betoch Bank S.C

  • Ethiopia
  • Banking
  • 1 - 100 Employee

  • Credit Officer

    • Sep 2023 - Present

  • Customer Service Officer III

    • Jul 2021 - Sep 2023

    Goh Betoch Bank1. Assigned to the Core Banking Solution (CBS) implementation project.2. Worked on team projects for new products and services available to clients. 3. Helped train new employees to comply with Goh Betoch Bank's customer service expectations.4. Developed and maintained a positive relationship with customers.5. Promoted mortgage products, programs, and services.6. Described and sold loan products and other banking services to consumers and small and medium-sized businesses7. Offered excellent customer service to clients requiring account opening, technical problem resolution, security inquiries, and safe deposit box access. Maintained company compliance by meticulously recording and documenting each transaction and all documentation and paperwork.8.Developing and executing sales, credit strategies, and relationships that align with the bank’s business plans to achieve the set target.9. Supporting portfolio growth for the bank by identifying cross-selling Opportunities and increasing customer acquisition

• 

  Bank of Abyssinia

  • Addis Ababa, Ethiopia

  • Banking Business Officer

    • Jun 2019 - Oct 2021
    • Addis Ababa, Ethiopia

    1. Consistently met my short- and long-term targets.2. Actively participated in meetings and helped create new practices.3. Record potential sales leads and refer or route them to an account manager or relationship manager.4. Educate the customers about the company's products whenever opportunities allow for this and without damaging service delivery performance5. Receive customer complaints and inquiries, resolve issues within one's scope of authority or answer queries, and refer unresolved customer grievances to the customer support officer for further investigation.6. Determine charges for services requested, collect deposits or payments, or arrange for billing.