Experience

• 

  Verso Altima Group

  • Albania

  • Key Account Manager

    • Jul 2014 - Present
    • Albania

    - Monitoring market and industry trends- Gathering information from a customer about his pains/needs, plans, budget, competitor activities- Gathering information from the market about competitor plans and activities- Recognizing need for new products/solutions -Frequent exchange of gathered information with relevant people within company- Establishing new business contacts- Recognizing prospects and business opportunities- Acquiring new customers and closing new deals- Understanding of customer's business (industry and market trends, business drivers, business strategy and goals, business model, customers, competitors, challenges and issues)- Identification of customer’s key stakeholders (power and influence)- Exercising frequent communication with a customer in order to understand his pains/needs (listening to a customer!)- Recognizing business opportunities and initiating a customer’s buying vision- Exercising proactive account planning with the customer (plans, budget)- Initiating, managing and coordinating pre-sales, sales and post-sales activities(meetings/presentations, demos, proposals, negotiations, contract signing, objection handling, initiating new deals) - Proactive monitoring and influencing customer’s satisfaction.

• 

  HORIZON Service Provider

  • VDI AMC project, Middleware Gateway Surepay I

    • Jan 2014 - Jun 2014

    Gather customer requirements and defining project solution based on Oracle-Sun.New implementations project management based on customer infrastructure technical requirement.Define and allocation of required spare part for each contract (including DELL server parts, HP server parts, Shops infrastructure parts etc.)

  • Team Leader of Hardware Support (Vodafone & AMC Shops team, Alpha Bank team & HP team)

    • Jun 2009 - Dec 2013

    Case management of related hardware problems conform SLA agreement between companies. SLA reporting.Management of duties and responsibilities for the team members:2 members Vodafone Shops, 2 members AMC shops, 2 members Alpha Bank and 3 members HP.Define and allocation of required spare part for each contract (including DELL server parts, HP server parts, Shops infrastructure parts etc.)

  • Hardware Support engineer (Vodafone & AMC Shops team, Alpha Bank team & HP team)

    • Jul 2007 - May 2009

    Implementing AMC and Vodafone Shops within technical and policy requirement of the provider.Implementing related projects with customers (Rack, DELL and HP servers installation, Microsoft Windows Server OSs, specific applications etc.)Case diagnostics, resolutions and resolve, actively participating in all support contracts as defined in the position.

• 

  “MoF”

  • Tirana

  • Presales Consultant

    • Jan 2014 - Apr 2014
    • Tirana

    Data Center Infrastructure solution defining, Oracle-Sun based, for Treasure department.Request gathering and budget evaluating for proper designing of MoF needs.

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  Central Election Commision

  • Tirana

  • IT Specialist

    • Sep 2005 - Jun 2007
    • Tirana

    Information Systems Maintenance and Security• Maintenance of existing Information System (Windows 2003 Server, Windows 2000 Server, Windows XP, Oracle 8 and 9i, Mail Server using Mdaemon)• Building the new Infrastructure including Active Directory, DNS, DHCP, Symantec Antivirus Corporate 10.0,

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  Probast Sha

  • Albania

  • IT Support Supervisor

    • Aug 2004 - Nov 2005
    • Albania

    Information Systems MaintenanceProviding Helpdesk support for all the employee of the company and maintaining the network to full operation.