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Bio

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Soheila Hassanin is a skilled professional with expertise in customer service, education, and heritage conservation. She has worked as a customer service advisor, art history and visual arts teacher, and internship trainee in various institutions. Soheila holds a Master of Arts degree in Heritage Conservation and Site Management from Brandenburgische Technische Universität Cottbus-Senftenberg. She is fluent in German, English, and Arabic, with limited working proficiency in French. Soheila has also received certifications in UX design, conservation science, and traditional lime plasters.

Credentials

  • Foundations of User Experience (UX) Design
    Google
    Nov, 2023
    - Apr, 2026
  • Training Course on the Conservation Works at a Historic Pathway and a Traditional Stone Slab Roof
    European Heritage Volunteers
    Oct, 2022
    - Apr, 2026
  • Training Course on Traditional Lime Plasters
    European Heritage Volunteers
    Aug, 2022
    - Apr, 2026
  • International School of Conservation Science
    National Museum of Egyptian Civilization NMEC
    Feb, 2022
    - Apr, 2026

Experience

  • tink
    • Berlin, Germany
    • Working Student
      • Nov 2022 - Jan 2023
      • Berlin, Germany

      Receiving and processing customer inquiries (tickets/emails), responding to customers via chat, answering return status inquiries, data maintenance, evaluating of customer reviews

    • Internship Trainee
      • Oct 2021 - Dec 2021
      • Cairo, Egypt

      Participating in tasks in the different museum departments such as public events and workshops, conservation of organic and inorganic objects in first aid labs, and the translation of labels and brochures into German.

    • Art History and Visual Arts Teacher
      • Aug 2018 - Aug 2020
      • Alexandria, Egypt

      Instructing students from grades 5 to 10 in the basic principles of art and art history and demonstrating various art media and techniques of artistic expression consistent with school guidelines in activities such as drawing, painting and photography.

  • Vodafone
    • Germany
    • International Customer Service Advisor
      • Nov 2017 - Jun 2018
      • Germany

      Responding to German customers and addressing their inquiries. Acting as a liaison between customers and specialized service departments by conveying customers‘ concerns.

    • Teaching Assistant
      • Sep 2017 - Feb 2018
      • Alexandria, Egypt

      Assisting and instructing second-year students in conceptual design, working drawings and perspective sketching.

Education

  • 2020 -
    Brandenburgische Technische Universität Cottbus-Senftenberg
    Master of Arts - MA, Heritage Conservation & Site Management
  • 2012 - 2017
    Alexandria University
    Bachelor's degree, Architecture
  • 1998 - 2012
    Deutsche Schule der Borrmomäerinnen
    Allgemeine Hochschulreife (Abitur)
  • 2021 - 2022
    Helwan University Cairo
    Master of Arts - MA, Heritage Conservation and Site Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Technology, Information and Internet”

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