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Sohan Negi profile image

Sohan Negi

Contact Center Operations Manager at Kinerk Direct Marketing Solutions Pvt Ltd.
Intro Book
Contact Center Operations Manager with 15+ years of experience
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Location
Chandigarh, Chandigarh, India, IN
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Bio

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Sohan Negi is a seasoned operations professional with 15 years of experience in contact center management, spanning across multiple companies including Kinerk Direct Marketing Solutions Pvt Ltd., Kdms pvt ltd., and Gardens Alive. He holds a Master of Arts degree in English Language and Literature from Panjab University, Chandigarh.

Credentials

  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Improving Your Leadership Communications
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Leading Your Team Through Change
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Managing a Customer Contact Center
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Managing Office Politics
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Public Speaking for Non-Native English Speakers
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • The 10 Pillars of Customer Experience
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Delivering Bad News to a Customer
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Empathy for Customer Service Professionals
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Leading and Motivating People with Different Personalities
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Nano Tips to Stop Overthinking with Shadé Zahrai
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Providing Legendary Customer Service
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Using AI as Your SEO Assistant
    LinkedIn
    Jul, 2023
    - Apr, 2026

Experience

Education

  • Panjab University,Chandigarh
    Master of Arts - MA, English Language and Literature, General

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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