Experience

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  Power Solutions, LLC

  • Technical Support Consultant

    • Jan 2023 - Feb 2024

    ● Resolving technical issues, troubleshoot customer connectivity issues and offering proactive technical support.● Documenting solutions to ensure support teams and other consultants can participate in support and onward development.● Connect and build rapport with customers by actively listening and asking the right questions, promote and recommend the latest product and services to customers and make customers live easier by providing them with value-add services.● Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.● Classify, escalate and coordinate problem resolution. Communicate with users, working to ensure rapid resolution and offering training.

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  Crimson Power Ltd

  • Lagos, Nigeria

  • Customer Support Manager

    • Oct 2020 - Dec 2022
    • Lagos, Nigeria

    ● Audit both inbound and outbound calls of Crimson Power Customers. Managed, resolved customer inquiries and ensuring a successful first-call resolution for the team.● Understanding customer needs by providing appropriate advice by integrating promotions and programs into customer conversations to increase customer satisfaction.● Discharging duties to respective departments, actively participating and contributing ideas on ways to ensuring flawless job execution. ● Managed and followed up with customers to ensure utmost satisfaction.● Managed business enquiries and transactions at the specified branch(s).● Administrative duties, including billing, payment processing, and all forms of customer service negotiation and problem-solving.● Resolving, processing, and packaging shipped orders from suppliers to the company before the technical team carry out the installation for customers.● Developed ways to improve the customer experience and brand loyalty.● Ensuring that stocks, items, and inventory of orders are well-organized and arranged adequately before being shipped to the customers.● Highly experienced in handling Inbound calls, including high-volume customer service calls and technical support phones, in concordance with client’s requirements.

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  TradeDepot

  • Nigeria

  • Telesales Executive

    • Jan 2020 - Sep 2021
    • Nigeria

    Handled inbound and outbound calls of Tradedepot customers. Informing the latter to about a product or service using scripts. Asking questions to understand customer requirements and close sales.Managed and resolved, on average of 200 customers inquiries in a week and ensuring a successful first call resolution.Resolving, processing returned shipped orders from customers accurately through the logistics department and processing customer refunds and returns.Highly experienced in handling Inbound calls, including high-volume customer service calls and technical support phones, in concordance with client's requirements.

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  Access Bank Plc

  • Lagos State, Nigeria

  • Business Development Officer

    • Dec 2019 - Oct 2020
    • Lagos State, Nigeria

    ● Searched for new clients and book new accounts.● Arranged business meetings and efficiently gave prospective clients information on products best suited to their needs, thus helping meet the branch targets with an average of 20% increased customer base.● Identified customer needs and convey Head Office accordingly to take necessary steps.● Built trust and long-term relationships with new and existing customers.● Maintain and nurture existing clients.● Cross-sell different products of the bank.● Effectively managed cash, cheque, and service renewal transactions with an accuracy rate of 100%.

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  LOKSI-BLUEHIVE CONSULTING

  • Tele-counselor

    • Oct 2019 - Jan 2020

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  Cocoa Research Institute of Nigeria

  • Ibadan

  • Students Industrial Work Experience Scheme

    • Jun 2016 - Nov 2016
    • Ibadan

    CRIN is a National Institute with research mandate on Cocoa, Kola, Coffee, Cashew and Tea. A lovely n welcoming organization it is.