Experience

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  Novatech Software Pvt Ltd

  • Nagpur, Maharashtra, India

  • Software Application support

    • Aug 2012 - Present
    • Nagpur, Maharashtra, India

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  Sutherland Global Service Limited

  • Mumbai, Maharashtra, India

  • Technical Support Executive

    • Oct 2009 - May 2012
    • Mumbai, Maharashtra, India

    The company is outsourced by Dell technologies to attend and solve customer queries related to the Dell product they are using. Provided technical support on the operation and maintenance of personal computers and /or peripherals. Provided technical support on internet issues, customer's Dell computer laptops and Desktops experienced by customers based in India..

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  eClinicalWorks

  • Mumbai, Maharashtra, India

  • Technical Support Executive

    • Aug 2007 - Nov 2008
    • Mumbai, Maharashtra, India

    Worked on company owned product “eClinicalWorks” which is a medical software.eClinicalWorks is a Massachusetts-based company that sells electronic medical record (EMR), practice management and personal health record software and services to healthcare providers. Provided technical support on the operation and maintenance of the software by taking Virtual Network Connection (VNC) of user's computer.Identified and provided solution and/or input on unique or recurring customer problems.Escalated unresolved cases to higher level support, ensuring complete end user satisfactionProvided effective and timely resolution to customer inquiries utilizing various support applications Organized and implemented client relations from technical point of view including: client satisfaction.

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  Accenture India Services Limited

  • Mumbai, Maharashtra, India

  • Technical Support Executive

    • Sep 2005 - Feb 2007
    • Mumbai, Maharashtra, India

    Accenture India was outsourced by AT & T Bell (an Internet Service Provider company in USA) to provide technical support to their customers query related to their Internet connection related issues.Provided customer assistance to the users who were facing issues with their Internet connectivity. Users using Windows machines running Windows XP, Vista would be supported by our team.Daily responsibilities included receiving calls from users, understanding their issue with Internet connectivity and help them through the problem to its resolution. Our Tier-2 team was also responsible for handling escalation calls from Tier-1 support. This means to provide an extensive and expert solution to the issue.