Experience

• 

  Bet Software

  • South Africa

  • Application Support Analyst

    • Aug 2023 - Present
    • South Africa

• 

  MVN-X

  • South Africa
  • Telecommunications
  • 1 - 100 Employee

  • Configuration Analyst

    • Aug 2022 - Aug 2023

  • Help Desk Support

    • Jul 2017 - Aug 2022

    2nd tier support Server monitoring Investigate and resolve API related issuesProvide support when projects are initiated and testedTroubleshooting and resolving Network issues by liaising with 3rd parties, investigating if there’s any server issues, checking our Online Charging Service & (HLR) Home Location Register, etc.CRM administrator Providing reports using PLSQL, Microsoft Excel (VLOOKUP, formulary creation and pivots) Power BI, Snowflake and FTP software Generating Invoices using PLSQL, Remote Desk, Command prompt and CRM Creating/Updating customers and client’s profile on CRM using PLSQLMonitor and analyze subscriber activation/transactions dataAssigning, following up and providing feedback on logged Tickets using Freshdesk and ensuring issues are resolved within SLA.Sending bulk SMSs across the baseMonitor data Integrity on all systems and databases.Provide training to clients or users when required.Knowledge on all relevant systems to ensure that the correct decisions are taken, and the correct information is provided back to the customer/ client. Work with existing systems, processes, and procedures in such a way that operational efficiencies, performance, and customer/clients contact experiences are enhanced.