Experience

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  Rohloff Group

  • Cape Town, Western Cape, South Africa

  • Supervisor

    • Jun 2023 - Present
    • Cape Town, Western Cape, South Africa

    Ensuring excellent customer service at all times.Running a shift with cooks, food and order assembling staff, hosts, cashiers and presenters.Ensuring that the quality, food, operational and health and safety standards set by the company are always followed and adhered to buy all staff.Dealing with and addressing employee related issues, having those difficult conversations. Doing daily stock counts to ensure sufficient and correct stock levels.Ordering, receiving and checking stock received three times a week.

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  Medipost

  • Cape Town, Western Cape, South Africa

  • Supervisor/Site HR Operations

    • Aug 2020 - Jan 2023
    • Cape Town, Western Cape, South Africa

    I am currently a Supervisor at Medipost Pharmacy where I have a staff complement of +-100 that report to me. My daily activities include: - Managing staff - Staff allocations- Ensuring that staff follow and work according to their SOP's- Assisting with payroll weekly.

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  Foschini Retail Group Financial Services Division (TFGFS)

  • Business Systems Tester

    • Nov 2019 - Jul 2020

  • Telemarketing Agent

    • Nov 2017 - Oct 2019

    Work Description and key responsibilities: • Contacting consumers and business customers over the phone to sell or create interest in the financial products and services offered by the group.• Utilising the provided data base to identify customers who have bought a product or service in the past whose profile indicate that they are likely to buy the new product or service. • Achieving the set conversion rate for the identified products and services from outbound calls.• Ensuring that daily, weekly and monthly targets are met in accordance with the insurance product’s brand target.• Ensuring that system’s stats are in line with the set benchmark. • Promoting new products to prospective or relevant customers and informing them of any existing promotions that may be relevant to their needs and preferences. • Currying out customer service duties such as checking records and updating customer contact details. • Dealing with customer queries regarding product quality, deliveries and misquoted prices. • Ensuring that all calls are in line with the agreed quality benchmarks in terms of transparency during all client interactions as required by the relevant legislations [eg. FAIS, NCA, CPA & POPI]• Consistently achieving the legal benchmark for compliance, business processes and legal compliance

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  SQuattanet Corp.

  • Cape Town Area, South Africa

  • Director and Founder

    • Jul 2016 - Oct 2017
    • Cape Town Area, South Africa

    Mid-2013 I left my job at Nedbank to focus on running SQuattanet Corp where I had changed the business’s service offering to that of assisting SMME’s with their marketing strategies. I realised that I needed more experience in this field so I worked in the marketing department at REDISA for a number of years while managing SQuattanet Corp part-time (consulting on weekends). I went back to running SQuattanet Corp full-time and employed all the knowledge and skills gained from the corporate environment. I ran my business until the end of 2017 and decided to seek for a new challenge.

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  REDISA

  • Westerna Cape

  • Marketing Communications Coordinator

    • Jul 2013 - Jul 2016
    • Westerna Cape

    Work Description and key responsibilities: • Marketing collateral:o Creating marketing materials and literature (books, pamphlets, brochures, etc).o Producing a variety of marketing communication mediums (videos, presentations, stationary, corporate gifts,etc).• Plan and organise marketing events, exhibitions, booking venues and ordering or creating the required marketing materials.• In charge of processing and administering/managing all marketing expenses and payments.• Managing and analysing the annual and monthly budgets for the company’s Marketing Department. • Working together with the rest of the team in general marketing activities. • Assist, on a strategic level, with developing and maintaining the company’s website content and copy.• Write articles and promotional material for the company. • Update and maintain the Marketing Department’s documentation and data base. • Direct interaction with external stakeholders (meetings, presentations, etc) and maintaining those relationships.• I represented the organisation and spoke on its behalf in most occasions/events that I planned and organised or we were invited to attend.

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  SQuattanet Corp. & Siviidya

  • Cape Town Area, South Africa

  • Managing Director (owner)

    • Feb 2009 - May 2014
    • Cape Town Area, South Africa

    Started a solo project, named my company SQuattanet Corp, where I offered an Online Reputation Management (ORM) service with a marketing and PR focus. At the end of 2012 I merged my company with that of my friend’s from varsity and we named the new partnership Siviidya. We offered a wider range of online services including website design, hosting and our biggest service was our ISP division. We got a contract with one of the residence from UCT where we offered the students affordable WiFi access via an ADSL line.

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  Inyanda Energy Group

  • Cape Town Area, South Africa

  • Marketing Director

    • Sep 2012 - Oct 2013
    • Cape Town Area, South Africa

    Towards the end of the year 2012 I was approached by a friend from varsity who needed me to help him with setting up a renewable energy company. I came on board as a Marking Director then named the company Inyanda Energy Group (IEG) and registered it as a Private Company (PTY) Ltd. We were not really as active as we would have liked to have been in the beginning as we were a start-up. We worked on the project on part-time basis since we were all still employed too. I also registered SQuattanet Corp at the end of this year as a (PTY) Ltd.

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  Nedbank

  • Home Loans Indexer

    • Nov 2012 - May 2013

    Managing and compliance to standard authorisation mandates. Verify, capture and update client information on system. Release of staffware generated letters to stakeholders. Updating stats of work load on an hourly basis. Verify, update and link faxed images to relevant case numbers. Verify and update client information and when required forward to risk management. Maintaining a healthy relationship with stakeholders.

  • Retail Banking Services Agent

    • Jul 2007 - Nov 2012

    Work Description and key responsibilities: There are a number of responsibilities that were key to my role as a teller; however, the roles that I will focus on are cash management, client orientation and sales generation. • Cash Management – Doing transactions (deposits, withdrawals and transfer of funds) for clients, to and from different banking accounts; Minimising/reducing the risk of financial loss to the organisation and our clients due to fraud and or mismanagement of cash. I achieved this by paying careful attention to the details of every transaction and following the organisation’s standard operating procedures (S.O.P.’s) • Client Orientation – Ensuring client retention by always giving the clients a good service and treating them with kindness and respect at all times. • Sales generation – Contribute towards increasing the organisation’s market share by cross selling complementary products to the relevant account holders. Generate leads by selling our products to new/potential clients.

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  interactive concepts

  • Junior Account Manager

    • Mar 2011 - Jun 2011

    Researching and mantaining clients' online reputation, eg: Facebook, Twitter, Linkedin, bloggs, etc. (it was an internship).

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  OctaCydicate

  • Cape Town Area, South Africa

  • Marketing Specialist

    • Feb 2007 - Jun 2009
    • Cape Town Area, South Africa

    I got together with a couple of my classmates and we started a small business selling fruit on campus. Shortly after that we progressed to vending machines that we organised through Coca Cola and sold cold drinks to students, staff and visitors. We grew the business further adding a car wash and money lending services on and off campus. We ran this for a few years until we couldn’t do it anymore due to certain challenges.

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  Cape Union Mart

  • Sales Assistant

    • May 2006 - Dec 2008