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Sisay Tolessa is a seasoned trade finance professional with extensive experience in banking, trade services, and customer support. He holds a Bachelor's Degree in Accounting and a Diploma in Banking and Finance from Addis Ababa University. With over 10 years of experience in the banking industry, Sisay has held various roles, including Senior Trade Service Officer, Senior Customer Relation Officer, and Foreign Banking Clerk. As a seasoned expert in trade finance, Sisay has a strong background in managing trade finance operations, including import and export transactions, documentations, and reconciliation of bank accounts. He has also demonstrated excellent customer service and support skills, with the ability to collaborate with cross-functional teams to resolve issues and ensure smooth trade services. Sisay is a skilled professional with a strong educational background in accounting and banking, and is well-versed in trade finance operations, customer support, and banking systems.

Experience

  • Ahadu Bank
    • Addis Ababa, Ethiopia
    • Senior Trade Service Officer
      • Jun 2022 - Present
      • Addis Ababa, Ethiopia

      • Provided excellent customer service and support for trade services, ensuring customer satisfaction.• Managed trade finance operations, including import and export transactions and documentations by ensuring quality and timeliness of delivery in a cost efficient and error-free manner.• Utilized SWIFT and other banking systems to process and track trade transactions.• Maintained accurate records and reconciled bank accounts to ensure financial accuracy.• Collaborated with cross-functional teams to resolve issues and ensure smooth trade services.• Supported and Coached for the betterment of Staffs performance and so as to ensure the smooth operations of the banking business.

    • Owner
      • Aug 2019 - Jun 2022
      • Ethiopia

    • Senior Principal Trade Service Expert
      • Aug 2017 - Aug 2019

    • Senior Customer Relation Officer
      • Nov 2013 - Aug 2017
      • Ethiopia

    • Senior Foreign Banking officer/Senior Import Export Officer
      • Nov 2011 - Nov 2013

      Ø     LC opening, amending, document checking, settling final documents, cancelling, lodging and authorizing on the system, payment and other message preparations etcØ Purchase order documents checking and transfer it for approval. Ø CAD/IBC documents checking, settling, payment and other message preparations and verification etcØ Advance payment Documents Checking, issuing and authorizing on the system, payment and other message preparations and verification etcØ Document checking for Issuance of import bank permitsØ reconciliation and balancing the exchange commission payable account and margin accountØ Signing on relevant documents and messagesØ weekly and monthly Report preparations to internal and external organs Ø handling customer queries and assist them, on trade service and other related issues, based on their demand  Ø Any other duties as may be assigned

    • Foreign Banking Clerk
      • Jun 2010 - Nov 2011

    • Bank Clerk II up to Forex Clerk
      • May 2005 - Jun 2010
      • Addis Ababa Ethiopia

      v Forex Clerk  March 2010 to June 2010   At Main Branch in FOREIGN BANKING DIVISION Ø Performing Purchasing and selling of foreign currency, Travelers checks,Ø Demand Draft   preparation Ø Assisting the foreign clerks on import documents checkingØ producing Reports to NATIONAL BANK OF ETHIOPIA (NBE) and Parent OfficeØ handling customer queries and assist them at the counterØ Any other duties as may be assigned. v    Acting Permit Issuance And Fund Management Officer   December 2009 to March 2010 Ø Managing and Control of the foreign currency requests of applicantsØ Checking the availability of Fund and based on their request order and other internal criteria presenting their FCY requests for a committee for further approval.Ø Document checking for Issuance of import bank permits and ApprovalØ producing Reports to NATIONAL BANK OF ETHIOPIA (NBE) and Parent OfficeØ handling customer queries Ø Any other duties as may be assigned. v      Forex Clerk  December 2008 to December 2009 v Foreign Clerk July 2008 to November 2008 At Main Branch in FOREIGN BANKING DIVISIONØ LC/CAD/ADVANCE PAYMENT Documents Checking For Further Processing And ApprovalØ Report preparations Ø Reconciliation and balancing of Margin account, contingent account, memorandum accounts, and un-cleared effect accounts   Ø Any other duties as may be assigned. v CLERKII   May 10, 2005 up to July 2008   At Main Branch General Accounts DivisionØ Handling proof Sheet, Ø Bank to  Bank Reconciliation for loans paid through other banksØ  Journal Keeper (balancing the day operation both payments and collection from the cashers and chief casher)Ø Collecting loan repayments from customerØ Refund of excess loan repayments from account payable accountØ Posting the day transaction  Ø Preparing the daylily activities balance sheet ,subsidiaries  print out  along with the tickets for further checking by the auditors Ø Processing Year end closing and report the profit or loss to head office

Education

  • 2005 - 2009
    Addis Ababa University
    Bachelor's Degree, Accounting
  • 2001 - 2004
    Addis Ababa University
    Other, Banking and Finance
  • Addis Ababa University College Of Commerce

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Banking”

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