Experience

• 

  JW Marriott Khao Lak Resort & Spa, Phang Nga, Thailand

  • Khaolak

  • Guest Relations Manager

    • May 2022 - Present
    • Khaolak

• 

  ELEPHANT HILLS LIMITED

  • Surat Thani, Thailand

  • Resident Executive

    • Mar 2020 - Mar 2022
    • Surat Thani, Thailand

    Organize, In charge whole department in resort excluded food and beverage department. Handling clients as well.

• 

  Jobstc placement Co.,Ltd.

  • Bangkok City, Thailand

  • HR Marketing Manager (Project Manager)

    • Sep 2019 - Mar 2020
    • Bangkok City, Thailand

    Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services

• 

  MPL Group

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Talent Acquisition Manager

    • Mar 2019 - Sep 2019
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Accompanying profession simply refers to the job and process of sourcing, attracting, recruiting, interviewing, and on-boarding employees to an organization. Indonesia and Malaysia Based.

• 

  Mercedes-Benz (Thailand) Ltd.

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Care Professional (SE Asia Projects)

    • Sep 2018 - Mar 2019
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.  Resolving phone and email customer inquiries. Processing and logging incoming calls into CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments.

• 

  TreeHouse Villas

  • Ko Yao Noi, Phangnga, Thailand

  • Assistant Guest Services Manager

    • Jan 2018 - Sep 2018
    • Ko Yao Noi, Phangnga, Thailand

    Organize, record and resolve guest complaints and request quickly. Maintain good communication and work relationships in all hotel. Ensure a very high level of customer service is constantly maintained. Ensuring and upscale, professional and high class guest service experiences. Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• 

  Thai Lion Air

  • Phuket, Thailand

  • Passenger Service Leader

    • Aug 2014 - Jan 2018
    • Phuket, Thailand

    Monitor of performance of all passenger service officer and senior position. Provide Premium Service to VIP Passenger, including Arrival, Departure and additional Service according to passenger requirement. To perform and lead day to day assigned function and contribute to ensure that overall passenger service operations run smoothly and efficiency perform day to day assigned function such as well back administrative duties.

• 

  Bangkok Airways Ground Services Co.,Ltd

  • Phuket, Thailand

  • Passenger Service Agent

    • Feb 2013 - Aug 2014
    • Phuket, Thailand

    Perform check-in procedure for passenger, including baggage Service check for both domestic and international flight.  Assist and provide flight information to passengers. Perform Baggage Service (Lost and Found), including Baggage tracing, Damage and baggage delivery.

• 

  Shipco Transport

  • Bangkok City, Thailand

  • Sea Freight Export Coordinator / QA & QC Officer

    • Apr 2009 - Feb 2013
    • Bangkok City, Thailand

    Accomplishes quality and organization mission by completing related results as needed. Quality Inspector Skills and qualification. Issue all concerned docs such as EDI, handling fee ,house and A Master Bill of Lading (MBL) etc. Coordinate with The Operation Departments related which is are located in The United States. Maintain quality control , also seeking how to sort it out to improve customer services. Perform SOP Drive the internal quality system and process audits program. Participate problem resolution teams regarding audit finding issued. Do summary monthly QC report.