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Sinmileoluwa Moses Adeleke profile image

Sinmileoluwa Moses Adeleke

Compliance Officer at Sterling Bank
Intro Book
Experienced banking professional with MBA and BS degrees, and various certifications in business analysis, data science, and project management.
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Location
Lagos Island, Lagos State, Nigeria, NG
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Bio

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Sinmileoluwa Moses Adeleke is a seasoned banking professional with extensive experience in compliance, customer service, and operations management. He holds an MBA and BS degrees from reputable institutions and has obtained various certifications in business analysis, data science, and project management. With over 5 years of experience in the banking industry, he has developed strong skills in process improvement, team leadership, and customer service.

Credentials

  • Career Essentials in Business Analysis by Microsoft and LinkedIn
    Microsoft
    Aug, 2023
    - Apr, 2026
  • Managing Data with Microsoft 365
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Agile Requirements Foundations
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Business Analysis: Essential Tools and Techniques
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Business Analyst and Project Manager Collaboration
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Managing Projects with Microsoft 365
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Requirements Elicitation for Business Analysts: Interviews
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • What Is Business Analysis?
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Business Analysis Foundations
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Requirements Elicitation and Analysis
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • EFSET English Certificate 69/100 (C1 Advanced)
    EF Standard English Test (EF SET)
    Oct, 2021
    - Apr, 2026
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Data Science Foundations: Fundamentals
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Developing Business Acumen
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Finance Foundations
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Finance Foundations: Business Valuation
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leadership Blind Spots
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leading with Emotional Intelligence
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leading with Innovation
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leading Your Team Through Change
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Managing in Difficult Times
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Master In-Demand Skills for Technology Leadership
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Planning a Career in User Experience
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Agile at Work: Building Your Agile Team
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile at Work: Driving Productive Agile Meetings
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile at Work: Getting Better with Agile Retrospectives
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile at Work: Planning with Agile User Stories
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile at Work: Reporting with Agile Charts and Boards
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile Project Management with Microsoft Project
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Agile Project Management: Comparing Agile Tools
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Become a Six Sigma Yellow Belt
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Become an Agile Project Manager
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Driving Measurable, Sustainable Change
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Implementing the NIST Risk Management Framework
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Lean Six Sigma: Analyze, Improve, and Control Tools
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Operational Excellence Work-Out and Kaizen Facilitator
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Protecting Profitability by Reducing Financial Risk
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Reputation Risk Management
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Sales Strategies and Approaches in a New World of Selling
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Statistics Foundations: The Basics
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • The New Age of Risk Management Strategy for Business
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Transitioning from Waterfall to Agile Project Management
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Becoming an Impactful and Influential Leader
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Business Analytics: Marketing Data
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Business Ethics
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Business Process Improvement
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Critical Thinking and Problem Solving
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Customer Service: Knowledge Management
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Digital Transformation
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Excel: You Can Do This
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Goal Setting: Objectives and Key Results (OKRs)
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • How to Crush Self-Doubt and Build Self-Confidence
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Increase Visibility to Advance Your Career
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Leading a Customer Service Team
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Lean Six Sigma: Define and Measure Tools
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Managing a Customer Service Team
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Operational Excellence Foundations
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Overcoming Your Fear of Public Speaking
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Pete Docter: Creating a Career Fueled by Imagination
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Process Improvement Foundations
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Providing Legendary Customer Service
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Succeeding as an LGBT Professional
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Take a More Creative Approach to Problem-Solving
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • The Five-Step Creative Process
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • The Six Morning Habits of High Performers
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • UX Foundations: Research
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • What Is Scrum?
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Become a Data Analyst
    LinkedIn
    Nov, 2020
    - Apr, 2026
  • Learning Data Visualization
    LinkedIn
    Nov, 2020
    - Apr, 2026
  • Power BI Essential Training
    LinkedIn
    Nov, 2020
    - Apr, 2026
  • Tableau Essential Training (2020.1)
    LinkedIn
    Nov, 2020
    - Apr, 2026
  • ACILRM
    CHARTERED INSTITUTE OF LOAN AND RISK MANAGEMENT OF NIGERIA
    Sep, 2020
    - Apr, 2026
  • Data Fluency: Exploring and Describing Data
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Excel Statistics Essential Training: 1
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Learning Data Analytics
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Learning Excel: Data Analysis
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Become a Customer Service Specialist
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Become a Project Manager
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Building Rapport with Customers
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service Foundations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service: Call Control Strategies
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • De-Escalating Intense Situations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Managing Project Stakeholders
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Microsoft Project 2019 and Project Online Desktop Essential Training
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Microsoft Project Quick Tips
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Budgets
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Communication
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Ethics
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Requirements
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Risk
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Schedules
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Management Foundations: Teams
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • CORPORATE AFFAIRS & BUSINESS MANAGEMENT
    INSTITUTE OF CORPORATE AND BUSINESS AFFAIRS MANAGEMENT, NIGERIA
    May, 2019
    - Apr, 2026

Experience

  • Sterling Bank
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Compliance Officer
      • May 2024 - Present

    • Service Manager
      • Dec 2022 - May 2024

      • Supervision, monitoring and ensuring smooth operations and quality service delivery in branch operations.• Ensure effective administration of Vault Management and access control• Authorize and approve Teller’s transactions and relevant Customer Care transactions• Daily Preparation/Review of proofs and periodic reports• Ensure daily call over of transactions• Supervise, coordinate, and train unit members to ensure targets and deliverables are achieved.

  • LOTUS Bank
    • Nigeria
    • Financial Services
    • 300 - 400 Employee
    • Head, Customer Service
      • Sep 2022 - Dec 2022

      • Responsible for the overall supervision, ensuring smooth operations and quality service delivery at the customer service unit.• Drive the Bank’s customer service tenets by imbibing the vision statement to build passion, ensure staff discipline, enhance staff knowledge base and ethical banking principles.• Account opening and maintenance, updates and proffering timely and accurate solutions to customers’ needs. • Ensure adherence to the SLA for processing account opening and other customer requests.• Process Stop payment, Block funds, Restrictions, Transaction alerts requests.• Process/Issue customers’ statement of account, Status enquiry, e-dividend mandate and all relationship letters as required.• Resolution of customer complaints and requests • Liaising with the Legal Unit on legal searches for new accounts• Conduct periodic reviews of the SOP and Policy Manuals to address observed lapses and updates.• Develop Risks and Mitigants to consistently review what could go wrong with operational processes and proffer preventive solutions as required.

    • Transaction services supervisor
      • Aug 2021 - Dec 2022

      • Supervision, monitoring and ensuring smooth operations and quality service delivery in branch operations.• Ensure effective administration of Vault Management and access control• Authorize and approve Teller’s transactions and relevant Customer Care transactions• Daily Preparation/Review of proofs and periodic reports• Ensure daily call over of transactions• Supervise, coordinate, and train unit members to ensure targets and deliverables are achieved.

  • GTBank
    • Lagos
    • Vault Custodian/Teller Captain/ATM custodian
      • Jun 2016 - Aug 2021
      • Lagos

      Daily analysis and evaluating of business processes and identifying areas of improvement• Management, posting and reconciliation of Vault cash• Overseeing the transactions and activities of transaction officers• Rendition of daily, weekly, monthly and management reports• Administration of the Bank’s ATM products, services and related systems• Working closely with vendors and technical unit on ATM maintenance, repairs, upgrades and replacement exercises.

Education

  • 2019 - 2021
    Ajayi Crowther University
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2017 - 2019
    Ajayi Crowther University
    Bachelor of Science - BS, Computer Science
  • 2005 - 2010
    The Polytechnic, Ibadan
    HND Mechanical Engineering, Automobile/Automotive Mechanics Technology/Technician

Suggested Services

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Industry Focus. “Banking”

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