Experience

• 

  toters delivery

  • Lebanon
  • Internet Marketplace Platforms
  • 500 - 600 Employee

  • Senior Projects Supervisor

    • Jan 2024 - Present

    In my role as a Senior Projects Supervisor, I lead a dynamic team overseeing projects across 13 governorates in Iraq, including ZainIQ SIM_SWAP, Zain Mobile Broadband, ZainCash wallet cards, and Oodi activations. I've implemented robust project management methodologies, conducted thorough risk assessments, and optimized timelines using data-driven insights.Moreover, I conduct regular performance evaluations, fostering a culture of growth. Collaborating with stakeholders, I identify objectives and oversee a team of 6 operations specialists, 13 team leaders, and a workforce of over 150 drivers. This ensures alignment with project goals, and my adaptable leadership style consistently achieves success in challenging environments.Expanding on these achievements, my strategic approach includes not only project delivery but also cultivating a culture of innovation and excellence within the organization. Furthermore, I lead expansion and development projects while spearheading the Outbound Customer Experience Team, enhancing our commitment to delivering exceptional service.

  • Project Management Supervisor

    • Aug 2023 - Feb 2024

    As a Project Management Supervisor, I’m leading a dynamic team responsible for orchestrating and overseeing projects spanning 13 governorates across Iraq, encompassing ZainIQ SIM_SWAP, Zain Mobile Broadband, ZainCash wallet cards, and Oodi activations. In addition to the previously mentioned responsibilities:- Devised and enforced comprehensive project management methodologies, streamlining operations for enhanced efficiency.- Conducted meticulous risk assessments and implemented mitigation strategies to navigate complex project challenges.- Conducted regular performance evaluations for team members, fostering a culture of growth and development.- Leveraged data-driven insights to optimize project timelines and resource allocation, ensuring on-time and within-budget deliveries.- Collaborated closely with stakeholders to identify project objectives, scope, and key performance indicators.- Oversaw a team of 7 operations specialists, 13 team leaders, and a workforce of over 150 drivers, ensuring their training, motivation, and alignment with project goals.- Maintained a high level of adaptability and resilience, consistently achieving project success in demanding and ever-changing environments.- Demonstrated exceptional leadership skills, motivating and guiding the team to consistently exceed project targets and expectations.This comprehensive approach to project management not only ensured the successful delivery of projects but also fostered a culture of innovation, collaboration, and excellence within the organization.

  • Projects' Team Leader

    • Aug 2021 - Jul 2023

    Lead the team organising and operating projects in 13 governorates across Iraq for ZainIQ SIM_SWAP, Zain Mobile Broadband, ZainCash wallet cards and Oodi activation's deliveries. - Managed a team of 7 operations spiciest and 13 drivers team leaders and over 150 drivers to deliver and register products on time and within budget.- Collaborated with cross-functional teams to ensure smooth project execution.- Developed and implemented project management processes and procedures.- Successfully delivered products in a challenging environment.- Proven ability to lead and motivate a team to achieve results.

  • Operations Manager

    • Jun 2020 - Aug 2021

    The Food Delivery Operations Manager is responsible for the overall operations of the food delivery department. This includes overseeing the daily operations of the delivery team, ensuring timely and accurate delivery of food orders, and developing and implementing process improvements to improve efficiency and cost savings. The Food Delivery Operations Manager also serves as the primary contact for guest inquiries and concerns, and works closely with the Managing Director to ensure that the food delivery department meets the highest standards of quality and customer service.

• 

  ADX!

  • Helsinki Area, Finland

  • Branding and Marketing Consultant

    • Mar 2017 - Apr 2020
    • Helsinki Area, Finland

• 

  Slush

  • Helsinki Area, Finland

  • Lead Pre-Registeration

    • Jun 2019 - Jan 2020
    • Helsinki Area, Finland

    Been in charge of operating services for SLUSH19 including:• Lead, recruit and training more than 100 registration volunteers.• Registering and serving over 20 000 attendees at 3 badge claim points in addition to many side events.• Top-level customer service which is highly praised internationally.

• 

  Finnish Red Cross - Suomen Punainen Risti

  • Tampere, Western and Central Finland, Finland

  • Community Outreach Specialist

    • Feb 2016 - Sep 2017
    • Tampere, Western and Central Finland, Finland

• 

  SKA

  • Iraq

  • Technical Advisor

    • May 2011 - Jul 2014
    • Iraq

• 

  Independent High Electoral Commission

  • Iraq

  • Data Management

    • Oct 2008 - Sep 2010
    • Iraq

• 

  Rotana

  • Damascus, Syria

  • Marketing Assistant

    • Jul 2006 - Sep 2008
    • Damascus, Syria

• 

  Orascom Telecom

  • Baghdad

  • Data Management

    • Feb 2005 - Dec 2005
    • Baghdad