Experience

• 

  United Bulgarian Bank

  • Sofia City, Bulgaria

  • Learning and Development Assistant

    • Sep 2020 - Dec 2020
    • Sofia City, Bulgaria

    • Assisted with adapting international training from KBC Group into the local settings of UBB in Bulgaria.• Collaborated with cross-functional managers regarding the identification of specific training needs.• Assisted with training workforce professionals on established curriculum and training topics.• In conjunction with the Training and Development Lead, produced training curriculum and supported the planning and execution of Training & Development initiatives.• Conducted ongoing evaluation of training quality and effectiveness. Incorporated updates to the training programs as needed.• Reported on training efforts and outcomes

• 

  George Brown College

  • Toronto, Ontario, Canada

  • English Peer Tutor

    • Jan 2020 - Dec 2020
    • Toronto, Ontario, Canada

    • Tutored and assisted students from different backgrounds with assignment planning and organization, proofreading, grammar, reading comprehension; conversed with students in English about general and Human Resource topics; • Attended to students’ needs and responded to their concerns in a respectful and confidential manner; proactively solving students’ academic problems;• Created a positive and open learning environment that nurtures students’ potential during in-person and online appointments.

• 

  Kaufland Bulgaria

  • Sofia, Sofia City Province, Bulgaria

  • Marketing Specialist

    • Feb 2019 - Dec 2019
    • Sofia, Sofia City Province, Bulgaria

    Main activities and responsibilities:• Project management and delivery; • Composition of presentations for brainstorm and weekly board of directors meetings; • Competitor research and analysis; • Assistance with the yearly marketing plan design; • Daily communication with 7 main departments; • Contribution to the creation of Kaufland’s weekly brochure through copywriting, proofreading and correcting materials; • Ensuring all products on offer have accurate descriptions and images to appear in different marketing channels using SAP software; • Evaluation of sponsorship requests; • Editing and uploading recipes online; • Analysis of CRM activities; • Radio spots content management; • Creation and maintenance of a brochure archive; • 3-month retail experience with involvement in all store processes;

• 

  Paysafe Group

  • Sofia, Sofia City Province, Bulgaria

  • Customer Relations Executive

    • Oct 2018 - Dec 2018
    • Sofia, Sofia City Province, Bulgaria

    Main activities and responsibilities:• Management of incoming and outbound contacts from/to existing or potential customers; Identification and assessment of customers’ needs to achieve satisfaction; • Product and service problem resolution; • Attraction of potential customers by answering product questions and suggesting information about other products; • Maintenance of customer records by updating account information; • Work with line management and all respective functions to ensure excellent customer service is delivered; • Remaining informed, commercially aware and handling constant changes in a fast-paced environment, amending actions accordingly; • Meeting personal and team targets.

• 

  IBM

  • Warwick

  • CECS Business Support Specialist

    • Jun 2016 - Jun 2017
    • Warwick

    The position of CECS Business Support Specialist was challenging and varied, because it required complete coordination of all activities. I needed to have a bi-directional relationship maintained with Finance and Planning, Customer Fulfilment, Customer Engineers, Logistics and Disposal companies, Customers and Web Solutions Team so that I ensured there is no miscommunication among us, I had all updates needed and distributed the most recent information to people at different levels when requested. I was involved in the end to end stages of a contract for all customer engineering contracted services, which offered me the opportunity to develop my understanding of the business from almost any perspective due to the fact that apart from my basic tasks, I had to act as a liaison and interface with managers, customer engineers, departments essential for the normal functioning of the business unit and external stakeholders. Additionally, I was an active participant in the generation of new service opportunities, which was closely related to the composition of new marketing materials associated with using my investigation, creativity and presentational skills.

• 

  Flair recruitment Ltd.

  • United Kingdom

  • Beauty consultant on counters such as Estee Lauder, Yves Saint Laurent

    • Jun 2015 - Apr 2016
    • United Kingdom

    Main activities and responsibilities: • Promotion and approaching passing customers; • Sales; • Helping customers to get the most appropriate product for them; • Dealing with customers’ problems; • Fragrance and make-up consulting; • Recording sales and achieving the target of the counter; • Keeping the counter clean and in order; • Professional appearance.

• 

  B2B cosmetics

  • Switzerland

  • Active participant each day in: accounting, purchase, sales and marketing

    • Aug 2013 - Aug 2013
    • Switzerland

    Main activities and responsibilities: • Operation of different types of account and recording events using “BusPro” program; • Operation of orders inwards and outwards, delivery notes, invoices and purchase statistics; • Operation of sales statistics and order processing.

• 

  Union Level

  • Bulgaria

  • Active participant in an accounting department

    • Jul 2012 - Aug 2012
    • Bulgaria

    Main activities and responsibilities: • Registration of documents related to labour and wages, production and financial resources; • Inventory valuation; • Operation of accounts.