Experience

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  Team17 Digital

  • QA Manager

    • Apr 2022 - Present

• 

  Dovetail Games

  • United Kingdom
  • Computer Games
  • 100 - 200 Employee

  • QA Manager

    • Apr 2019 - Apr 2022

    • Interviewed and hired a team of QA Testers, providing training and direction for up to 20 employees. Keeping employee happiness and satisfaction high and turnover rate low and allowing QA to account as a talent pool for the rest of the company to draw from. • Supervise the QA team, overseeing the work of both internal and outsource testers. Act as a mentor for QA testers in order to help them increase their knowledge, assisting them to progress and ex-pand their skills. Conduct performance reviews and monthly meetings.• Planned and executed QA activities for more than 250 DLC releases and seven full game releases on PC, Xbox and PlayStation.• Keep track of multiple concurrent releases within an environment with frequent product releases. Reporting of QA progress to key project stakeholders and influencing project-level decisions in order to champion QA best practices, highlighting and resolving QA project risks when required. • Responsible for all LQA planning and execution for a year before a successful handover of all LQA activities to the Head of Localisation. • Maintained and expanded relationships with a variety of QA vendors, coordinating multiple projects across multiple vendors and timezones simultaneously. • Evaluated and implemented QA tools and processes for daily QA operation.• Conducted reviews of past annual budgets, analysing data and past performance to improve fore-casting future budget needs. Present annual budgets to senior managers• Create and maintain detailed records for testing metrics, including data on fix rates, test execution rates and test hours. Using data to determine, analyse and improve the QA department organisation and strategic goals.

  • QA Coordinator / QA Team Leader

    • Aug 2016 - Mar 2019

    - Manage QA process of new titlesAnticipate & report potential issues at an early stageEngage with the development team in order to proactively find issues as early as possible- Responsible for testing standards throughout the project QA team Provide accurate QA Testing time estimationsWorking closely with production and development teams to ensure that projects are tested effectivelyProvide feedback on usability and qualitative issues- Supervise the QA teamOverseeing the work of both internal and outsource testersAct as a mentor for QA testers in order to help them increase their knowledge, assisting them to progress and expand their skills. Conduct performance reviews and monthly meetings.Active involvement within interview process for new staff hires-Scheduling and ReportingKeep track of multiple concurrent releases within an environment with frequent product releasesReporting of QA progress to key project stakeholders and influence project-level decisions in order to champion QA best practices, highlighting and resolving QA project risks when requiredCoordinate with external partners to ensure quality standards are metProvide accurate QA Testing time estimations- Update and maintain test cases Create specific test cases for future iterations of titlesAssist in the maintenance of a suite of generic test cases to be executed against all titles/contentTailor test case design to focus on any areas of high risk identified by development.- JIRA AdministratorExperience providing administration for JIRA including knowledge of the JIRA query language, creation and management of custom projects, workflows, custom fields and configurations.Evaluate and manage the usage of Atlassian add-ons- Monitor & manage bug reporting and tracking Evaluation and analysis of testing techniques utilised throughout QAUsing software quality metrics to improve/refine any techniques where possible.- Represent the QA department in the absence of the QA Manager

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  Accenture

  • Dublin

  • Content Review Associate for Google

    • Mar 2016 - Aug 2016
    • Dublin

    - Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies- Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.- Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures - Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to - Assigned and accountable for workable solutions and processes within specific area of responsibility - Escalates issues to Operations Manager or client Point of Contact as appropriate- Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly- Addresses most non-routine issues - Ensures all work is performed in accordance with SLAs and metrics. - Responsible for activities assigned by the Operations Manager

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  WEBZEN Dublin Ltd.

  • Computer Games
  • 1 - 100 Employee

  • Assistant Producer

    • Sep 2014 - Oct 2015

    In addition to the responsibilities listed for the position as a Senior Quality Assurance Tester the position as Assistant Producer includes: - Collecting and analysing KPIs data for the creation of daily/weekly reports and sales plans.- Creation of the sales plan and supervising its execution. - Creation and organization of training and introduction for new team members. - Supervision of customer support tasks for the entire team, including ticket queue management. - Performance evaluation for team members.- Daily communication with customers, external partners and developers; internal communication within the team and with other teams and departments.- Responsible for abuse investigations, frauds and security issues;- Managing and executing ad-hoc projects for the producer, high level management or other departments. For example tool updates, task workflow redesigns, game rules modifications and others.- Working together with the producer to ensure the product vision is maintained and upcoming content is up to our standards of quality. - Scheduling the overall workload of the team ensuring all tasks are properly assigned and completed. - Administration of the JIRA and Confluence tools. Creating and maintaining projects and versions.

  • Senior Quality Assurance Tester

    • Aug 2013 - Oct 2015

    In addition to the responsibilities listed for the position as Quality Assurance Tester the position as Senior Tester includes: - Manage 4-7 QA Tester in the day to day operation of Rappelz. Assigning tasks as needed. - Developing test plans and QA schedule for weekly updates and major expansions and supervising their execution. - Clarify the design of features and use these designs to identify key areas of risk that will require additional QA support.- Liaise with QA Department and Developer as required to ensure updates are on schedule and are meeting the quality standards set by the department.- Designing basic automation scripts for certain testing tasks.- Using the previous knowledge of the game and defects to predict and avoid issues in future content.- Providing weekly updates on new issues keeping all stakeholders informed about the current state of the project. - Planning and execution of the weekly server maintenance.

  • Quality Assurance Tester

    • Mar 2013 - Jul 2013

    - Working on multiple concurrent products, executing test plans and QA schedules - Review Game Design Documents to help define test cases and create checklists for new features of the game - Conduct regression testing as well as recheck fixed issues and validate them.- Ensure consistency of the translation.- Investigate defects reported by Customers working with our games. - Solving complex defect replication methods.- Managing of bug databases in Redmine and Mantis.

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  Gala Networks Europe Ltd.

  • Dublin

  • Game Master

    • Mar 2012 - Feb 2013
    • Dublin

    Quality Assurance:- Execute functionality testing, detecting errors and malfunctions.- Report issues found in a concise, accurate and readable manner, documenting them in the Mantis bug database.- Assisting the QM Team Manger assessing the status of new builds and updating project specific QM documentation.Community management: - Proactively monitoring community forums to identify any upcoming issues or queries on a daily basis and relaying information to the appropriate teams. - Planning and execution of small in-game events to increase overall player satisfaction. Customer service: - Investigating and resolving player inquiries in a quick, friendly and accurate manner through a ticket-based system.- Continuously providing feedback on issues affecting the players, how to best solve them and updating the Knowledge Base.- Coordinating with other teams members to expedite the resolution of any player concerns.

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  German Armed Forces

  • Panzergrenadierbataillon 52, Rotenburg a.d. Fulda

  • Administrative Clerk

    • Jul 2002 - Jul 2004
    • Panzergrenadierbataillon 52, Rotenburg a.d. Fulda

    - Worked as liaison between our company and the US Army while our company was on duty guarding an US Army Base in Germany. Translated standing orders and regulations from English to German.- Responsible for organizing small recreational events as well as providingadministrative help for platoons that took part in a two week training course for deployment abroad.- Head of the company office. Responsible for the day to day administration.

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  Computerservice W. Dörschmann

  • Wildeck Obersuhl

  • PC Technician / Store Clerk

    • Aug 2000 - Feb 2003
    • Wildeck Obersuhl

    - Client service including troubleshooting and desktop support.- Handled receiving of computers and parts, consulted and educated customers on equipment and upgrade options based on the customers' needs.- Determined product repair or exchange within warranty policies, coordinated scheduling of repairs.