Experience

• 

  Southern Cross Credit Union

  • Australia
  • Financial Services
  • 1 - 100 Employee

  • Executive Manager Risk and Compliance

    • Nov 2017 - Present

    Responsible for setting and applying strategic direction and for the day to day management of the entire organisations risk, compliance, governance, legal, credit, collections and policy activities. With a core focus on driving operational efficiency and maintaining a positive culture of risk management and compliance throughout the company. Chief Risk Officer and key member of the Executive Committee and Risk Management Committee.

  • Executive Manager Sales and Distribution

    • Jun 2015 - Nov 2017

    Responsible for leading the sales, consumer and business lending and distribution footprint across the entire Southern Cross business. With a core focus on improving productivity, consistency and service experience of the branch network, contact centre and sales channels. Defining strategic direction and bringing the business on a transformational journey to be best positioned for future growth. Key member of the Executive Committee (EXCO) and Risk Management Committee.

• 

  Railways Credit Union

  • Brisbane, Australia

  • Sales Manager

    • Sep 2013 - Mar 2015
    • Brisbane, Australia

    Lead frontline sales force across call centre and branch to achieve sales, referral and growth targets. Development of a sales through service culture via targeted sales training, coaching and core role accountabilities. Strategic Planning, Product Development and Marketing.

• 

  CUA - Credit Union Australia Limited

  • Regional Manager Mobile Banking Queensland

    • Oct 2011 - Aug 2013

    Leading statewide mobile banking and business development team in Queensland. Focus on business development, improved capability and productivity of sales team through effective coaching and mentoring. Development of strategic commercial partnerships with introducers, workplaces and community groups.

• 

  Westpac Banking Corporation

  • Australia
  • Banking
  • 700 & Above Employee

  • Regional General Manager

    • Dec 2008 - Dec 2010

    Oversight of all operational and multi streamed sales activities of geographic region consisting 15 retail sites. Accountability for full P&L business performance aligned to locally developed one year operational and three year strategic business plans. Lead and inspire team of 180 personnel to achieve individual and team success with core focus on delivering outcomes through exceptional service delivery. Development of local marketing and sponsorship to enhance brand and to form strategic partnerships with key community groups and local government. Management of all local recruiting, industrial relations and Occupational Health and Safety.

  • Regional Manager Sales

    • Jul 2005 - Dec 2008

    Lead regional sales force for 18 multi-site business units in Melbourne

• 

  Westpac Banking Corporaton

  • Regional Manager Customer Experience

    • May 2004 - Jul 2005

    Lead retail network of 17 multi-site business units in Melbourne

  • Project Manager

    • Jun 2003 - May 2004

    Implementation and management of multiple strategic national and state projects across Victoria, South Australia, Western Australia and Tasmania

• 

  Westpac Banking Corporation

  • Area Manager Business Direct Call Centre

    • Jan 2003 - Jun 2003

    Lead sales and service team in Melbourne Call Centre