Experience

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  Westburne Electric

  • Mississauga, ON, Canada

  • Service & Solution Sales Specialist

    • Mar 2013 - Jul 2019
    • Mississauga, ON, Canada

    Responsible for developing and growing Rockwell Automation (Westburne is a distributor of Rockwell Automation) service and solution business within Ontario territory.• Promoted/sold Rockwell Automation’s service portfolio, which includes technical support contract, remanufacture and repair, on-site support, training, network and security consulting, electrical safety consulting service and bundled service contract• Developed and maintained customer relationship, explored, identified and captured opportunities, managed the whole sales cycle and project delivery of turnkey projects in extending customer production equipment’s life cycle, such as conversion / migration / upgrade of legacy automation control systems to modern ones, retrofitting equipment with latest control technologies, engineering / re-engineering of the control systems, etc• Developed business growth plan for each Service and Solution segment, logged and tracked the execution progress on Rockwell system• Maintained and managed opportunity funnels, sales stages, win rates, customer contacts and other customer relationship (CRM) data on Salesforce• Established deeper customer relationship from the first prospective project discussion, maintained further relationship and developed/created future opportunities by discovering/understanding customer current and potential issues, providing recommendations, planning with customers for the future short-term, long-term road map for their automation control system improvement through consultative approach• For the years with Westburne (and Rockwell), had established very good relationship with many key accounts and had successfully helped upgrade certain equipment for each of those customers

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  TTX Canada Inc / TTUFF Technologies

  • Mississauga, Ontario, Canada

  • Technical Pre-sales Manager

    • Aug 2006 - Apr 2012
    • Mississauga, Ontario, Canada

    Provided pre-sales support for Industrial / Embeded Computing and Digital Signage solution consultation, sourcing, technical issue addressing, resolution for sales people and customers throughout the whole sales cycle to help close deals.• Provided technical information, demonstrations, presentations to sales people and customers• Maintained customer relationship by constant contact with customers for any outstanding technical issues and by ensuring satisfied products/solutions are delivered • Analyzed, troubleshot and solved customer technical issues on the phone, e-mails and on-site after sales • Set up products, solutions for international trade shows, customer demonstrations, testing and applications; exhibited at the shows, conducted such demonstrations and testings • Verified and evaluated suppliers’ and third-party products and solutions to understand product/solution, technology development and market trend • Provided feedback, suggestions to suppliers for their product/solution improvement • Managed/coordinated internal technical resources for product and project delivery • Liaised with suppliers as main contact window for special/customized requirements and all technical issues

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  Hewlett-Packard Taiwan Limited

  • Taipei, Taiwan

  • Enterprise Account Manager

    • Mar 1999 - Jul 2005
    • Taipei, Taiwan

    Managed responsible enterprise accounts, mainly the Telecom and Network Service Providers, developed business and maintained customer relationship within the accounts, achieving assigned goals every year and won high achiever awards in three consecutive years. • Established account relationship by providing best support and advice from every aspect to customers, becoming a trusted, reliable partner, friend and helper of customers • Understood customers’ business, concerns, issues, problems and needs • Developed business by selling all HP and Legacy Compaq and DEC hardware, software products, SI solutions and professional services, including working with partners to sell third-party solutions • Developed account plan, account management strategy to maintain customer relationship, ensure customer satisfaction, and keep sustained business • Identified potential and created new opportunities (up-sale, cross-sale), generating and growing revenue • Led and managed company internal resources in support of responsible accounts as well as worked, supported and partnered with channel partners, solution vendors, winning and delivering projects

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  Compaq Computer Taiwan Limited

  • Taipei, Taiwan

  • Technical Pre-sales Consultant

    • Aug 1997 - Feb 1999
    • Taipei, Taiwan

    Provided pre-sales support and technical advices on IT infrastructures with Compaq and legacyDigital (Compaq acquired Digital) and third-party (such as Microsoft) products and solutions,which included enterprise RISC server, Wintel server, storage, peripheral, PC, mobile device, network product lines, software products, SI solutions to sales teams and customers to help close sales deals.

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  Digital Equipment Taiwan Limited (DEC Taiwan)

  • Taipei, Taiwan

  • Technical Pre-sales Specialist/Consultant

    • Oct 1991 - Aug 1997
    • Taipei, Taiwan

    Provided pre-sales support and technical advices on IT infrastructures with Digital and third-party (such as Microsoft) products and solutions, which included enterprise server, storage, peripheral, PC, network product lines, software products, SI solutions to sales teams and customers to help close sales deals.

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  Chung-Shan Institute of Science and Technology (CSIST), Ministry of Defense, Taiwan

  • Taoyuan County, Taiwan

  • Software Engineer

    • Oct 1985 - Oct 1991
    • Taoyuan County, Taiwan

    Led a team and managed the whole software development life cycle in developing two avionicssubsystems for Taiwan's defensive fighter development project; coordinated tasks and team members, supervised and assisted in all activities within the whole software development process.