Experience

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  UK Ministry of Defence

  • Bristol, England, United Kingdom

  • Business Change Manager

    • Feb 2024 - Present
    • Bristol, England, United Kingdom

    File share migration and Business Classification definition

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  L&Q

  • London, England, United Kingdom

  • EDRMS Technical Project Manager

    • Apr 2022 - Jun 2023
    • London, England, United Kingdom

    Implementing an EDRMS and processes with SharePoint and Microsoft 365 to interact with a new Housing Management and Finance Management systems and create a place for all Documents and Records to live and be managed from.

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  NFU Mutual

  • Stratford-upon-Avon, Warwickshire, United Kingdom

  • IT Implementation Manager

    • Mar 2019 - Apr 2022
    • Stratford-upon-Avon, Warwickshire, United Kingdom

    Project managing the migration of NFUM’s file shares to the cloud as part of the GDPR retention team.

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  Swan Housing Group

  • Stratford Essex

  • SharePoint Implementation Project Manager

    • Jun 2018 - Mar 2019
    • Stratford Essex

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  Rolls-Royce

  • Derby, United Kingdom

  • Technical Lead - Intranet Migration & Classification Scheme

    • Aug 2017 - Mar 2018
    • Derby, United Kingdom

    Leading the upgrade of the Engineering Intranet and implementing a business classification scheme.• Defining the requirements, effort, deliverables, benefits and business case options for the migration of the Intranet from MS FrontPage to Office 365 SharePoint online and on-prem.• Collation and management of a business classification scheme and taxonomies.

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  Catalyst Housing Limited

  • Ealing London

  • Intranet and ECM project manager

    • Jul 2016 - Apr 2017
    • Ealing London

    Managing the specification and implementation of an Office 365 based digital workplace portal and a property document management system to align with user requirements and ensure a great user experience.• Scoping and writing business cases, project initiation documentation, plans, costs and RAID logs.• Interviewing, scoring, selecting and managing a supplier/partner for implementation of the new Intranet.• Setting up project boards, governance and supplier management.

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  Independent Police Complaints Commission

  • London, United Kingdom

  • Knowledge and Information Management - Project Manager

    • Jan 2015 - May 2016
    • London, United Kingdom

    Developed a SP2010 knowledgebase, i2 intel model database, taxonomy and built a team of five to help deliver the knowledge and information management (KIM) strategy at the Police Complaints Commission.

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  NHS

  • Warwick

  • NHS Associate Knowledge Manager

    • Nov 2012 - Jan 2015
    • Warwick

    Leading a team at the Arden Commissioning Support Unit (CSU) working with 6 Clinical Commissioning Groups (CCG) to build, implement and manage:• A cloud based Office 365 SharePoint 2013 document management and collaboration portal.• A SharePoint 2013 based simple CRM system / application.• A complaints, comments, compliments, risks and incidents system for CSU and CCG use.• Brand new independent care provider / care home quality dashboard website.• Internet and Intranet sites for CCGs and CSU.• Manage the supply, build and support for 75 GP web sites• Activity by client time recording system to help identify time spent on each CCG and resourcing.

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  Nexen Inc.

  • Uxbridge

  • ECM Project Manager

    • Aug 2011 - Aug 2012
    • Uxbridge

    • Project management and co-ordination of workflow service requests and projects to IT methodology.• Definition and introduction of project management and business engagement processes and reporting to manage Livelink projects and change requests.• IT methodology and systems training to all new Project Managers to Information Services department.• Management of a team of Business Analysts and System Analysts on a day to day basis to define, design, build and support new eForm and workflow solutions.• Creation of Project Plans for all pieces of work that come through the Livelink team.• Running team meetings.• Communications and stakeholder management.

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  Nexen Inc.

  • Uxbridge, London

  • ECM Project Manager and Business Analyst

    • Jun 2010 - Apr 2011
    • Uxbridge, London

    Project Management and Business Analysis role in the Enterprise Content Management (ECM) team of a large Oil & Gas Exploration and Distribution company based in Uxbridge London.My main responsibilities included:• Analysis of the Corporate Secretarial team and delivery of recommendations on how to best collate, share, manage and archive board meeting documentation for the 32 different company entities.• Design and launch of a brand new Nexen Energy Services International Intranet site to serve a worldwide audience.• Project Manage the conversion of Lotus Notes scanned images to PDF and implementation of a change of process for scanning and archiving board meeting minutes.• Analysis of Nexen UK’s Rich Media Management issues, risks and requirements. • Re-design and improve the UK Office Services and Security and Resilience Intranet sites. • Livelink ECM support and management.• Design and delivery of ‘Working Smarter’ sessions aimed at increasing personal productivity, email management, managing tasks and next steps, plus MS Office and Windows hints & tips.• Coaching new users on Web Content Management tool.• Compiling templates for an Issues log, Risk register and Requirements log and coaching it out to the ECM team.• Authoring of a Projectplace plug-in user guide.

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  BG Group

  • Intranet Consultant

    • Oct 2009 - Dec 2009

    Defining and co-ordinating an Intranet audit / inventory as part of a complete overhaul of the BG Group Intranet.

  • Business Consultant

    • Jun 2009 - Sep 2009

    Part of the Information Performance project team defining Business Engagement methodology for the new Business Information and Intelligence department.• Co-ordination and collation of project outputs• Defining and managing the comms plan• Compiling, agreeing and deploying question sets for Document Management / Documentum customer satisfaction surveys.

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  Business Link In London

  • Interim Senior Customer & Market Intelligence Manager & Knowledge Management Consultant

    • Nov 2008 - May 2009

    Business Link is a Government funded national business information, advice and support service for Small and Medium sized Enterprises My main responsibilities included:• Re launching Business Link In London’s SharePoint based Intranet• Leading the Customer & Market Intelligence (MI) team to promote knowledge and information as a key strategic driver for BLIL.• Reviewing their Partners & Stakeholders Extranet and making recommendations for improvements.• Managing the procurement of 22 research initiatives to government procurement guidelines.

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  Research Councils UK, Shared Services Center.

  • Project Manager EDRMS and Scanning

    • Aug 2008 - Nov 2008

    Project managing the implementation of a scanning and document storage solution to combine and replace existing processes and procedures in the finance, procurement, HR and payroll functions of the seven research councils into a new shared service centre.My main responsibilities included:• Stakeholder management, liaison and mediation between the shared service centre, functional work streams, the seven individual research councils, the project team and various suppliers.• Working with Fujitsu to co-ordinate the delivery of Oracle to interface with SharePoint MOSS2007.• Production of ‘one-pager’ design and overview explanation documentation.• Production of processes and training material using Oracle User Productivity Kit (UPK).• Supplier management.

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  Northamptonshire County Council

  • Knowledge Management Consultant

    • Jul 2007 - Jul 2008

    Building and defining a complete Knowledge Management solution to provide the Customer Service Contact Centre and call centre advisors, with the information and knowledge they need to do their jobs through searching, awareness and process using SharePoint 2007, wiki pages, document libraries, contact databases, smart logic search technology and call centre telephony systems.Advising the council on a KM strategy for the future that incorporates the Intranet and the Internet.My main responsibilities included:• Capturing and gathering corporate-wide and departmental knowledge, information, data and processes and building it into the Customer Service Centre knowledge environment.• Interviewing, role definition, coaching and mentoring of permanent Knowledge Manager and Web Information Officer.• Defining taxonomies.• Capturing and managing risks and issues and creating project plans.• Provide quality assurance of knowledge gathering and knowledge model population during service transitions and managing the content build.

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  Tesco Property Services

  • Knowledge Management Consultant

    • 2004 - 2007

    Defined and managed the implementation of a web based Knowledge and Document Management system at Tesco Property Services that has enabled them to collaborate with their suppliers and contractors, allowing them to build stores simpler, better and cheaper. The system provides access to documents, data and information on contacts, organisations, stores, projects, costs, heath & safety, supplier performance and news to a user base of 1000 internal and over 4000 external supply chain users.

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  BT

  • Knowledge Management

    • Aug 1980 - Dec 2003

    • Developed and managed an award-winning, taxonomy-driven, knowledge and content management system to deliver information to over 10,000 sales and marketing people.• Increased usage by 200% and satisfaction to 95% on BT’s sales Information Database.• Led work on knowledge, ownership and prioritisation in order to improve employee satisfaction.• Offline synchronisation of websites.• Information and Knowledge Management.• Reduction in BT server costs.