Experience

• 

  The Nine Software Company

  • Newcastle Upon Tyne, England, United Kingdom

  • Software Tester

    • May 2024 - Present
    • Newcastle Upon Tyne, England, United Kingdom

• 

  3t Transform

  • Newcastle upon Tyne, England, United Kingdom

  • QA Tester

    • Dec 2019 - May 2024
    • Newcastle upon Tyne, England, United Kingdom

• 

  Neutron VR Ltd

  • Newcastle upon Tyne, United Kingdom

  • Quality Assurance Tester

    • Dec 2019 - Dec 2019
    • Newcastle upon Tyne, United Kingdom

• 

  Insure The Box Limited

  • United Kingdom
  • Insurance
  • 1 - 100 Employee

  • Test Analyst

    • Sep 2018 - Dec 2019

  • Senior advisor

    • May 2012 - Sep 2018

    My main role is to support my manager with the running and support of the team. This involves training and coaching in areas that the team are falling down on. This can be writing new processes for the team to follow to improve sales and customer service. I am also tasked with training out renewals processes to the entire centre as I am currently heading up the renewals team as part of my development.

• 

  RSA

  • Senior sales advisor

    • Sep 2008 - May 2012

    In this role I was targeted with selling 3 different insurances and working towards multiple sales targets. We were also tasked with retaining business at renewal by overcoming objections and offering discounts at my discretion.

• 

  Sh jones wine merchant

  • Wine sales

    • Feb 2007 - Feb 2008

    I was dealing with customers needs and requirements when they were looking for wines for parties. This would involve planning what wines would go with their menus and budgets of the customer. I would also be involved with organising events for the company.