Bio
Experience
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Director of Professional Services
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Dec 2023 - Present
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Chief Operating Officer
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Jun 2022 - Oct 2023
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United Kingdom
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Hospitality
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700 & Above Employee
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Director of Projects and Services
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Jun 2016 - Jun 2022
Responsible for the delivery of all programmes/projects to clients, learning and development both internally and externally, data bureau services and technical services.
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Programme Manager
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Oct 2015 - May 2016
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Whitbread
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Houghton Regis
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Programme Manager
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Apr 2015 - Oct 2015
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Houghton Regis
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United Kingdom
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Hospitality
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700 & Above Employee
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Senior Project Manager / Programme Manager
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Nov 2012 - Apr 2015
Contracted to manage the development and roll-out of the replacement EPoS Solution into Mitchells and Butlers
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Senior Project Manager
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Nov 2010 - Nov 2012
Contracted to manage the development and roll-out of the replacement EPoS Solution into Spirit Pub Company.
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Project Manager
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Apr 2007 - Nov 2010
Contracted to Zonal as Senior Project Manager specifically to manage the development and roll-out of a new EPOS system into JDWetherspoon. Responsible for £10m+ project budget.
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Project Manager
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2003 - Mar 2007
ITT Tender, Supplier Selection, Project Manager, 750 EPoS Roll-out,Royal Ascot EPoS, Ryder Cup EPoS, Open Golf EPoS, Healthcare EPoS, Defence EPoS, B&I EPoS
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Business Development Manager
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2002 - 2003
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Operations Director
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1996 - 2002
Business Development ExecutiveSupport and Maintenance ManagerProject/Programme ManagerOperations Director
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Retail Systems Coordinator and EPoS Specialist
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Apr 1991 - Aug 1995
Help Desk Analyst responsible for supporting the first centrally managed EPoS System in hospitality in the UK covering 2500 pubs and restaurants. Later specialising in the stock management system and supporting the sites in the use and analysis of their stock reports
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Assistant Manager
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Feb 1990 - Apr 1991
Assistant Manager responsible for running a busy Toby Carvery in Worcestershire. Whilst working at this carvery I also took ownership for the EPoS at each of the 25 outlets in the district. Ensuring all systems were programmed with correct products and prices and training managers at each site
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Fownes Hotel
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Worcestershire, England, United Kingdom
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Conference and Banqueting Manager
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Sep 1989 - Sep 1990
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Worcestershire, England, United Kingdom
Responsible for all Conferences and Banquets with a total capacity of 1,000 guests across 2 function rooms. Hotel Duty Manager responsible for this 59 bedroom hotel
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Browns Restaurant
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Worcester, England, United Kingdom
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Assistant Restaurant Manager
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Apr 1987 - Aug 1989
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Worcester, England, United Kingdom
Assistant Restaurant Manager - running restaurant and bar service in busy Michelin starred restaurant. Operating as Restaurant Manager on rotation basis, managing a front of house team of 7-10 and kitchen brigade of 5-6
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Lloyds Bank
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Worcester, England, United Kingdom
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Bank Clerk
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Sep 1986 - Apr 1987
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Worcester, England, United Kingdom
Bank Clerk employed in Trusts and Estates Division
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Browns Restaurant (Michelin Star)
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Worcester, England, United Kingdom
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Waiter
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Apr 1982 - Aug 1986
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Worcester, England, United Kingdom
Waiter for Michelin Star Restaurant
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Education
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Worcester Royal Grammar School
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Industry Focus. “Hospitality”
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