Experience

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  KAM Training Services Pvt. Ltd

  • India

  • MD

    • Jul 2017 - Present
    • India

• 

  Thee Receptive Accumen Skill Development Pvt. Ltd

  • New Delhi

  • MD

    • Feb 2008 - Present
    • New Delhi

    Training & DevelopmentTraining Need Identification (TNI) align with organizational objectives and Target Group.Conducted Training Session (Self Reform Training, Supervisory Development Programme, Effective Communication, SPC Tools) as a Chief faculty.Conduct Soft Skill Trainings for with exposure on JOHARI WINDOW, MBTI.Designing, organizing training programs for operators towards developing multi skills on need basis, and their continuous up gradation as per defined standards. Developed metrix to evaluate and sustain the impact of training program.Design & implementation of Induction Processes.Planning & executing smooth induction of New Employees in the Organization.Process Planning, Projects & OperationsStrategize. Prioritize, and develop layout plans for new projects.Prepare & compile various weekly/monthly reports pertaining to process, and productivity.Mentor Employees to create Personal Development Plan. Quality Learning and DevelopmentAccountable for High customer (Internal and external) satisfaction and target achievement by training design and delivery to stakeholders. Train and mentor New Hires/Managers. Interview and Hire employees and create learning paths.Lead, motivate and ensure optimum performance to enhance productivity of employees. Conceptualize and implement need based backup plans.Quality ManagementEnsuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA's and work processes and thus managing cost-effective operations with zero % error.Design and implement new training tools for Operations excellenceImplement Six sigma strategy and COPC framework in training delivery.Customer Relationship ManagementSustain and manage the relationship with Customers, Global Clients.Maintaining relationship with external vendors for program management and transitioning.Sustaining affable relations with the peers to ensure environment of trust & harmony

• 

  Pearl Academy of Fashion

  • India

  • Professor of Communication

    • 2009 - 2015
    • India

• 

  Convergys

  • Gurgaon, India

  • CCC Training

    • Mar 2002 - 2004
    • Gurgaon, India

• 

  CBSE schools

  • New Delhi Area, India

  • PGT English

    • 1994 - 2001
    • New Delhi Area, India