Experience

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  Computer applications technology

  • CAT Educator

    • Apr 2024 - Present

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  Self-employed

  • Founder & Owner of Mellow Fragrances

    • Oct 2023 - Present

  • English-Language Consultant

    • Jan 2022 - Present

    I am specializing in teaching English

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  South African National Roads Agency (SANRAL)

  • Intermediate Network Engineer

    • Mar 2021 - Jan 2022

    Designing and implementing new network solutions and/or improving the efficiency of current networksInstalling, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPProcuring network equipment and managing subcontractors involved with network installationConfiguring firewalls, routing and switching to maximise network efficiency and securityMaximising network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releasesReporting network status to key stakeholders

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  Adapt IT (Pty) Ltd

  • Midrand,Gauteng

  • Technical Support Consultant

    • Aug 2019 - Nov 2020
    • Midrand,Gauteng

    • Deliver service and support to clients using and operating automated call distribution phone software, via remote connection or over the Internet• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;• Research required information using available resources;• Follow standard processes and procedures;• Identify and escalate priority issues per Client specifications;• Redirect problems to appropriate resource;• Accurately process and record call transactions using a computer and designated tracking software;• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;• Organize ideas and communicate oral messages appropriate to listeners and situations;• Follow up and make scheduled call backs to customers where necessary;• Stay current with system information, changes and updates• Creating reports using Jasper .On the daily basis I write complex jasper studio reports which requires good sql skills, I then deploy reports to jasper server and embed them on the application. On the server side I create domains, ad hoc views and dashboards.• Maintaining website• Working in ITS integrator

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  College of Cape Town

  • Cape Town

  • I.T Support intern

    • Feb 2019 - May 2019
    • Cape Town

    • Deal with IT issues from ticket system • Image Laptops\Desktops, Windows • Remote Access onto servers, Office 365 deployment• Active Answer IT queries via phone\email, Skype for Business• Directory • Password resets • Symantec encryption • Deskside Support and Floor Walking • Building and Imaging of machines, both laptop and Desktop • Desktop Support, Office 365 deployment• Installation and Configuration of printer and other devices• Re-imaging and Rebuilding of machines both laptop and Desktop • Installation and Configuration of printer and PC

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  Masithuthuke Holdings (Pty) Ltd

  • South Africa

  • IT Support learnership

    • Jan 2019 - Jan 2019
    • South Africa

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  Walter Sisulu University

  • PAL Leader

    • 2017 - 2017

    I was assisting students in Development Software