Experience

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  FUJIFILM CANADA INC.

  • Bilingual Technical Service Representative

    • Feb 2008 - Present

    Technical Support on digital photography equipments providing troubleshooting diagnostics and repairs; remote access support for the latest generation of Digital Photo production equipment including digital photo printers, photo-processors, servers and workstations as well as wide format printing devices together with the software systems associated to all the equipmentSupport of various Photo Lab equipment concerning escalations on chemistry, setup, functionality of digital devices attached to such equipmentTechnical Support on inquiries from online customer regarding uploading and tracking photo printing ordersDispatch field technicians to complete onsite repairs, ordering and ensuring the correct and necessary replacement parts are issued and sent to the correct location also completing returning parts to the proper inventory according to field technicians' reports

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  Canpar Transport L.P.

  • Mississauga, ON

  • Bilingual Technical Support Specialist

    • Jan 2007 - Sep 2007
    • Mississauga, ON

    Systems testing, installing, configuring, implementing according to customers’ specifications, ensuring elimination of bugs or virusesProvide troubleshooting over the phone and on customer siteFirst and second level support as well as onsite support on systems installed for Canadian and US customersClient and server development and installationUpgrade existing equipment

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  LG Electronics, Canada

  • Mississauga, ON

  • Bilingual Technical Support Specialist

    • Jun 2004 - Nov 2006
    • Mississauga, ON

    Implemented the documentation on DOA, warranty, support agreement processes for the LG notebook line of computersLiaised with distributor companies in monitoring processes for returning, crediting and reimbursing vendors of LG notebooksFirst and second level of technical support for the entire LG line of notebooks and consumer electronicsRepairs of notebooks, ensuring that deadline for returning repaired units to customers was metLG Electronics database administration regarding processes accuracy and flow including periodic updates of LG Electronics web site and requested spare parts in accordance with stock needs

• 

  GE IT Solutions, Canada

  • Mississauga, ON

  • Bilingual Technical Support Specialist

    • Feb 1996 - Apr 2004
    • Mississauga, ON

    First and second level support/services on all major computer equipment manufacturers including analysis, solutions and installations of hardware/software as well as various specific applicationsSupport over MIS/Technical Support Hotline; working directly with end users solving hardware/software issues; call tracking and escalationsTraining for end-users in using various types of applicationsInstallation of software/hardware/peripherals and troubleshoot software/hardware/end-user issues

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  NCR

  • London, UK

  • Service Engineer

    • Jun 1992 - Jul 1995
    • London, UK

    Third party service/support on customer site for Midland Bank (HSBC) in the City of London (UK)Network installation, hardware/software installation and supportAnalysis, solutions, maintenance, troubleshooting and repair of various types and makes of PC’s and peripherals

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  IIRUC-Bucharest

  • Bucharest, Romania

  • Computer Service Engineer

    • Dec 1982 - Apr 1991
    • Bucharest, Romania

    Computer equipment service engineer responsible for maintenance and repair of mainframe, mini and personal computers to board and component levelFirst, second and third tier support on all major computer equipment manufacturers at the timeThird party service and support maintenance and repairs, working on analogue as well as digital equipment