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Silas Oluoch

Recovery Advocate at Tala
Intro Book
Seasoned banking professional with expertise in credit, risk management, and portfolio management.
  • Claim this Profile
Location
Nairobi County, Kenya, KE
Languages
  • Kiswahili Professional working proficiency
  • English Professional working proficiency
Skills
  • Banking
  • Account Reconciliation
  • Credit
  • Risk Management
  • Credit Analysis
  • Show all
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Bio

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Topline AI
Silas Oluoch is a seasoned banking professional with expertise in credit, risk management, and portfolio management. He has extensive experience in customer service, credit analysis, and cash management. Silas holds a Bachelor's Degree in Business Management from Moi University and has completed a Diploma in Banking and Finance from the Kenya School of Monetary Studies.

Credentials

  • Training Your Mind to Overcome Pressure and Underperformance
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Grit: How Teams Persevere to Accomplish Great Goals
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • The Attributes: Driving Optimal Performance (Book Bite)
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • How to Create a Career You Love
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Jodi Glickman on Make 'Em Love You at Work
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Purposeful Curiosity: The Power of Asking the Right Questions at the Right Time
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • How to Give Feedback People Can Actually Use
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • How to Reframe Rejection, Beat Burnout, and Get Unstuck
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Leading with Empathy
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Leveraging Your Transferable Skills to Drive Your Career
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Pitching Yourself for Opportunity
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Discover Your Stress Personality
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Calming Anxiety to Achieve Peak Performance
    LinkedIn
    May, 2023
    - Apr, 2026
  • How to Project Vocal Confidence
    LinkedIn
    May, 2023
    - Apr, 2026
  • Leading Through Anxiety
    LinkedIn
    May, 2023
    - Apr, 2026
  • Managing Career Burnout
    LinkedIn
    May, 2023
    - Apr, 2026
  • Managing Your Emotional Response to Workplace Stress
    LinkedIn
    May, 2023
    - Apr, 2026
  • Realistic Strategies to Talk about Mental Health at Work
    LinkedIn
    May, 2023
    - Apr, 2026
  • Talking About Mental Health as a Leader
    LinkedIn
    May, 2023
    - Apr, 2026
  • Three Steps to Mental Well Being at Work
    LinkedIn
    May, 2023
    - Apr, 2026
  • How to Beat Burnout, Exhaustion, and Stress
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • How to Handle Conflict and Toxicity for Happier Workdays
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Productivity Principles to Make Time for What’s Important
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • The Five Conversations That Deliver Accountability and Performance
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Data Ethics: Managing Your Private Customer Data
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Break Free from the Negative Chatter in Your Head
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Creating an Adaptable Team
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Increasing Confidence by Increasing Self-Awareness
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Leading When You're Not in Charge
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Making Better Decisions by Thinking in Bets
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Building Resilience as a Leader
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Cultivating Mental Agility
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Enhancing Your Productivity
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • How to Be Both Assertive and Likable
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Marty Neumeier: How to Write Your Way into Your Dream Career
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Time Management Fundamentals
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Time Management Tips
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Communicating with Charisma
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Communicating with Emotional Intelligence
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Creating Great First Impressions
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Managing Self-Doubt to Tackle Bigger Challenges
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Overcoming Overwhelm
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Subtle Shifts in Thinking for Tremendous Resilience
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Building Customer Loyalty
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Creating a Positive Customer Experience
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Embracing Conflict as a Gift
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Excel Quick Tips
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • How to Resolve Conflict and Boost Productivity through Deep Listening
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Leading Change
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Listening to Customers
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Phone-Based Customer Service
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • The Surprising Power of Seeing People as People
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Working with Upset Customers
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Creativity: Generate Ideas in Greater Quantity and Quality
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Discovering Your Strengths
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Fred Kofman on Managing Conflict
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Guy Kawasaki on Entrepreneurship
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Guy Kawasaki on How to Rock Social Media
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Guy Kawasaki on Turning Life Wisdom into Business Success
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • How to Build Rapport Quickly
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Improving Your Conflict Competence
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Improving Your Focus
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Jeff Dyer on Innovation
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leadership Tips, Tactics and Advice
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Negotiation Foundations
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Practices for Regulating Your Nervous System and Reducing Stress
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Prioritizing Tasks for Maximum Impact
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Strategic Negotiation
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • A Toolkit for Giving and Receiving Better Feedback
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Acting Decisively
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Adopting the Habits of Elite Performers
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Arianna Huffington's Thrive 06: Understanding the Link between Giving and Success
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Avoiding Burnout
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Balancing Work and Life
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Balancing Work and Life as a Work-from-Home Parent
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Becoming Indistractable
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Being an Effective Team Member
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Building Accountability and Becoming Results Oriented
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Building Accountability into Your Culture
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Building Rapport with Customers
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Building Relationships While Working from Home
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Building Trust
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Collaboration Principles and Process
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Collaborative Leadership
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communicating in the Language of Leadership
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communicating Nonverbally
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communicating with Diplomacy and Tact
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communicating with Empathy
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communication Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communication Tips
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Communication within Teams
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Conflict Resolution Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Creating a Culture of Collaboration
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Creative Collaboration
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Creativity at Work: A Short Course from Seth Godin
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service: Call Control Strategies
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • De-Escalating Intense Situations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Dealing with Grief, Loss, and Change as an Employee
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Delivering Employee Feedback
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Delivering Results Effectively
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Design Thinking: Customer Experience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Developing Assertive Leadership
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Digital Body Language
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Effective Listening
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Embracing Unexpected Change
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Employee Experience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Enhancing Resilience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Establishing Credibility as a Speaker
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Establishing Evening Routines to Optimize the Day Ahead
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Getting Things Done
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Giving and Receiving Feedback
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Having Difficult Conversations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Holding Yourself Accountable
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Be an Adaptable Employee during Change and Uncertainty
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Be More Inclusive
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Organize Your Time and Your Life
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Present and Stay on Point
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Set Boundaries and Protect Your Time
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Train Your Brain for Maximum Growth
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Igniting Emotional Engagement
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Improving Your Judgment for Better Decision-Making
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Leading and Managing the Whole Self
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Leading Productive One-on-One Meetings
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Leading with a Growth Mindset
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Learning Brainstorming
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Learning to Be Approachable
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Level Up Your Remote Team Experience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Making Quick Decisions
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Managing Team Conflict
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Managing Your Emotions at Work
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Mindful Meditations for Work and Life
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Mindsets and Strategies for Negotiation Success
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Negotiating with Agility
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Organizing Your Remote Office for Maximum Productivity
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Overcoming Procrastination
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Preparing for Successful Communication
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Project Management Foundations: Teams
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Remote Work Foundations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Self-Compassion: The Proven Power of Being Kind to Yourself (Blinkist Summary)
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Sheryl Sandberg and Adam Grant on Option B: Building Resilience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Skills for Inclusive Conversations
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Speaking Up At Work
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Stop Stressing and Keep Moving Forward
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Supporting Your Mental Health While Working from Home
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • The Practices of High-Performing Employees
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • The Six Morning Habits of High Performers
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Tips for Better Business Writing
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Tips for Working Remotely
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Unconscious Bias
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Unlock Your Team's Creativity
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Using Questions to Foster Critical Thinking and Curiosity
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Writing to Be Heard on LinkedIn
    LinkedIn
    Jul, 2021
    - Apr, 2026

Experience

  • Tala
    • Nairobi
    • Recovery Advocate
      • Dec 2018 - Present
      • Nairobi

      >Call customers with overdue accountsUnderstand and explain benefits of repayment and credit history to customers•>Correct customer misunderstandings on product policies and terms•>Diffuse tension from bad customer experiences with the applicationSet up payment plans and follow-up schedule•>Establish and maintain caring relationships with customersEscalate difficult or unusual cases to Team Lead•>Escalate and document problems with customer identification information•>Provide feedback on reasons for default to Team LeadChampion the voice of the customer to Team Lead by providing input on product and user experience•>Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)•>Apply the best skills in customer approach and payment negotiations to ensure optimum results•>Engage customers to a friendly conversation to establish reasons for nonpayment and provide best way forward and suggestions that result to collections•>Educate customers on consequences for late payments and help them to come up with a payment plan•

  • Studio Pixel LTD
    • Nakuru
    • Credit Controller
      • Apr 2014 - Dec 2018
      • Nakuru

      >Regularly making contact with customers to ensure all relevant debts are managed as necessary• >Identify changes in payment patterns and propose action to avert indebtedness•>Ensure that all transactions are compliant with Company’s policies• >Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans•>Addressing and responding to any debtor related queries• >Liaising with lawyers on the cases related to collection of problematic debtors•>Periodic review of new customer accounts created to ensure accuracy of data and correct classification of customers•>Generating and compiling of various reports required by management related to credit control• >Periodic review of the credit control policy and making recommendations of any changes to the credit control committee•>Supervise, mentor and monitor the credit control team•

  • KENYA WOMEN FINANCE TRUST
    • Kisii Branch
    • Senior Cash Officer
      • Jul 2011 - Apr 2014
      • Kisii Branch

       Safeguard and control of Vault In charge of cash department with responsibility of all cash functions at the Branch Maintenance of cash levels in line with set branch limits and policies. Supervisions of cash vouchers ensure correct entries are posted Daily reconciliations of management report, ATM and M-pesa suspense accounts. Supervision of individual tellers in ensuring the code of conduct is observed and procedures followed strictly. Management, replenish and control of ATM  Train, motivate and supervise cashiers ensure customer satisfaction. Undertake tasks or responsibilities assigned by Branch manager, Operation Manager

  • Fidelity Commercial Bank Ltd
    • Nairobi, Kenya
    • Cash Officer
      • May 2010 - Jun 2011
      • Nairobi, Kenya

       Attend to cheque encashment and withdrawals in all accepted currencies. Attend to western union transactions send and receipts of money. Accept cheque or cash deposit in all accepted currencies. Ensure that all items cashed are within laid down limits. Ensure that items cashed are technically correct and signed, according to laid-down instructions. Attend to value transactions, e.g. financial transfers, internal transfers. Cross sales of the banks products to customers.

Education

  • 2008 - 2012
    Moi University
    Bachelor’s Degree, Banking and Finance
  • 2004 - 2007
    Kenya School of Monetary studies
    Diploma, Banking and Finance

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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