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Sifiso Phiri

Customer Service Manager at Chilanga Cement/Lafarge Zambia Plc

Intro Book

Seasoned customer service professional with expertise in team leadership, time management, and account management.

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Location

Lusaka, Lusaka Province, Zambia, ZM

Skills

Customer Service
Microsoft Office
Team Leadership
Time Management
Account Management
Customer Satisfaction
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$75.0

Hourly Rate

How This Rate is Calculated

Okay, let's break it down. Sifiso has a Master's degree in Corporate Communication and Reputation Management from the University of Zambia, which is a reputable institution. He has also worked with top companies in Zambia, which suggests he has a strong understanding of the local market. His experience in customer service, team leadership, and account management is extensive, with a duration of over 20 years. Considering his education, experience, and skills, I would estimate his hourly rate to be around $75. This is a conservative estimate, as it's based on average salary ranges for customer service professionals in Zambia. However, it's also important to note that this is a rough estimate and may vary depending on various factors such as industry demand, location, and specific job requirements.

Bio

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Topline AI

Sifiso Phiri is a seasoned customer service professional with extensive experience in team leadership, time management, and account management. He has worked with top companies such as Chilanga Cement/Lafarge Zambia Plc, Lafarge Zambia Plc, Maersk Logsistics, and MTN Zambia, where he has successfully enhanced client value proposition, managed stakeholder relationships, and developed quality client on-boarding procedures. He holds a Master of Science degree in Corporate Communication and Reputation Management from the University of Zambia and has a proven track record of delivering excellent customer service, resolving queries, and maintaining communication with customers. With his strong leadership skills, Sifiso has taken ownership of business issues, acted as a key contact point for customer interest, and managed high-value export accounts to ensure customer retention.

Experience

Chilanga Cement/Lafarge Zambia Plc
- Customer Service Manager
  - Nov 2019 - Present
  Enhancing client value proposition by creating and redefining the sales to logistics operation process for improvement of service delivery Stakeholder management with clients to ensure alignment of existing policy and adoption of new policy Developing quality client on-boarding procedures to ensure full product utilization and optimum revenue generation per userDesigned and launched a new queuing system for customers in order to improve service delivery and increase efficiency
Lafarge Zambia Plc
- Senior Customer Service Officer
  - Jan 2014 - May 2015
  Effectively handle top merchant accounts and resolve queries for their various product and service concernsTo process orders daily for cement purchases in line with a daily scheduleTo maintain communication with customers through the call centerTo proactively update customers with the status of their purchasesTo strictly adhere to internal processes to ensure accurate pricing and order processing for customersTo resolve customer queries within the stipulated timeline
Maersk Logsistics
- Lusaka Province, Zambia
- Customer Service Executive
  - Jun 2007 - Dec 2013
  - Lusaka Province, Zambia
  Took ownership of business issues encountered by customers and acted as a key contact point for customer interestHandled and resolved customer complaints with relevant desks to improve customer experienceManaged key high-value export accounts ensuring customer retention is prioritized Generated sales leads and maintained after-sales customer relations Adhered to internal processes to ensure excellent service delivery
MTN Zambia
- Lusaka Province, Zambia
- Trade Marketing Officer
  - Jan 2005 - May 2007
  - Lusaka Province, Zambia
  100% visibility and successful launch of MTN brand in the trade following Telecel rebrandMaximized localised off-take of the MTN brand through developing quality Point of Sale Material (POSM)

Education

2016 - 2022

University of Zambia
Master of Science - MS, Corporate Communication and Reputation Management

2016 - 2022
2016 -

Master of Science in Corporate Communication and Reputation Management
Master's degree

2016 -

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Sifiso Phiri

Refer a Friend to Get
100 Credits For FREE

$75.0

Hourly Rate