Experience

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  Wistron Malaysia

  • Klang, Selangor, Malaysia

  • CFE Assistant Manager

    • Dec 2021 - Present
    • Klang, Selangor, Malaysia

    CFE Assistant Manager• Lead a team of 1 NPI, 5 Account Quality Management (AQM) and 3 Industrial 4.0 engineers.• Manages projects by customer account basis covering global manufacturing sites to achieve customer-required business performance, such as product quality goals, shipment fulfillment targets, and to manage customer communication for ensuring customer satisfaction.• Represent manufacturing quality communication contact window to customer for manufacturing quality related issues and acts as a representative of customer to monitor product quality to meet/exceed customer’s expectation• Lead cross functional team to support new product (handheld electronic devices) development and to seamlessly transfer to manufacturing ecosystem.• Prepare RCCA, 5 Whys, 8D and other reports required by customer and follow up until issue closure.• Work with customer on i4.0 improvement projects, such as automation, Flex-sim, IIoT, smart objects, scrap cost reduction and Quality Lean Six Sigma.Best Section Head / QBR Star Award• Received Best Section Head Award for year 2022 with the accomplishment of driving product RFTY improvement, success in multiple customer and third party audits, such as CSR, QMS, LSS and others by co-working with cross-functional team.• Awarded QBR Star by customer for leading cross-functional team to improve products RFTY in 2022 Q1.Responsible Business Alliance (RBA) Internal Coordinator / Auditor• Organize meetings with cross functional team (HR, Admin, Facility, Operation teams and etc.) to track / monitor RBA internal audit findings preventive and corrective action plans until closure.• Conduct internal audit on labor, health and safety, environment, ethics and management system to ensure RBA Code of Conduct compliance.• Assist in RBA VAP audit to achieve RBA recognition (Silver / Gold / Platinum) and maintain company's RBA membership status.

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  Rentwise Malaysia

  • Selangor, Malaysia

  • R&D & NPI Manager

    • Aug 2019 - Dec 2021
    • Selangor, Malaysia

    R&D and NPI Manager:• Coordinate with Sales and Operation groups to develop strategies for new products, such as laptops, desktop PCs and monitors, servers, thin clients and etc.• Provide engineering support for all activities in product development process.• Prepare project timelines and identify all resources requirement and evaluate financials for manufacturing processes.• Monitor status of all new products and ensure effective execution of projects according to required policies, procedures and government regulations.• Prepare plans for all NPI projects and coordinate with all stakeholders and ensure good quality product.• Develop product test plans and perform production test according manufacturing process instructions.• Develop prototype machines according to required techniques and manufacturing processes.• Maintain an inventory and ensure availability of required equipment, tools, test equipment and prototype parts.• Analyze and recommend improvements to all production process and methods to facilitate cost reduction and quality improvement.• Analyze and recommend corrective action in case of any design failure.• CERDIK program - Lead NPI project to successfully manufacture and deploy over 7000 units laptops to schools during MCO period.QC Manager (Acting)• Lead a team of 3 QC engineers and 1 NPI engineer to ensure in-process quality control and final goods with good quality.• Assist in machines / parts failure troubleshooting and improvement actions.• Validate new hardware and parts, such as SSD, RAM, GPU, laptop and PC's accessories to ensure good performance, quality and reliability.• On-site visit to provide deployment, consultation and troubleshooting services to customers.

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  CHUNGHWA PICTURE TUBES (MALAYSIA) SDN. BHD.

  • Selangor, Malaysia

  • Application Manager

    • Apr 2006 - Mar 2019
    • Selangor, Malaysia

    Customer Service Team Leader • Lead a team of 5 service engineers to provide after sales services for CRT and TFT-LCD products to customers across the world including Asia, North, Central and South America, Middle East and Europe. • Experience in dealing and working with people from different backgrounds, languages, cultures and countries.Root Cause Analysis• Perform on-site failure analysis and feedback root causes to the factory for immediate improvement and preventive actions.• Analyze line or field return defective parts and carry out immediate countermeasure plan to minimize losses to all parties involved.Reporting & Presentation• Prepare and present failure analysis & corrective action report to customers and hold meeting frequently with customers to discuss the improvement progress of quality issues. • Prepare daily/weekly/monthly reports of quality trend, quality issues, progress of new projects and other quality related materials. Problem Solving• Co-work and provide training to third party sorting company to sort out the defective products, and repair if necessary to maintain the smoothness of customers’ production flow.• To act as a bridge between the factory and the customers to ensure internal process and quality standard can meet or exceed customers’ expectation.RMA Handling• Analyze and verify the defective parts then proceed to RMA process for compensation if they are the responsibility of the factory.• Audit repair centre and make sure the repair quality meets the standard required by customers.New Product Management• Prepare product specification and work with sales department to gain new project and order.• Assist customer to overcome new product phase in technical issues.Overseas On Site Support• Station at overseas for a period of time to ensure any issues faced by customers to be dealt with immediately.

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  Sharp Electronics Malaysia SDN BHD

  • Selangor, Malaysia

  • Planning Officer

    • Feb 2005 - Mar 2006
    • Selangor, Malaysia

    • To work with R&D department and customers for new products planning.• Study and survey the local market and draw up new business strategies for customers.• To monitor the sales performance of the new products.