Experience

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  Speakers'​ Spotlight

  • Accounting Administrator

    • Nov 2016 - Present

    - Will be starting in a new position at one of Canada's most prestigious speakers' bureaus, which has operations worldwide, as well as a roster of exceptionally prominent speakers from a variety of industries; from highly successful business people to Olympic athletes and even Chris Hadfield (the first Canadian astronaut to walk in Space!). - Role includes several key aspects of accounting, including: order tracking, reconciliation, filing paperwork, weekly reports, managing banking deposits & employee expenses and verifying transactions for accuracy.

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  Toronto Hydro

  • 500 Commissioners St, Toronto, ON M4M 1B4

  • Billing Administrator

    • Jul 2014 - Nov 2016
    • 500 Commissioners St, Toronto, ON M4M 1B4

    - Have served as billing administrator in the Accounts Receivable department at Toronto Hydro for over 2 years. - Worked with a wide variety of software including SQL Server, Adobe PDF editor, Google Maps, Microsoft Office Suite, (Outlook, Excel, Word and PowerPoint) as well as electrical-utility specific software such as CCNB, IDOX and Hydropedia. - Was part of a 6-member team working on Toronto Hydro's new environmental sustainability initiative, which aimed to reduce waste and ensure proper recycling practices. The program was considered highly successful after waste reduction increased by 37% at the 6-month mark, the program is already in the process of being implemented across the other Toronto Hydro offices. - Job duties involved a variety of administrative tasks such as arranging billing team meetings and organizing customer statistical data to optimize our billing processes. - Day to day responsibilities also included; working billing exceptions, sending credit letters to customers, arranging meter read appointments by phone, working daily preventative scripts and issuing field orders to investigate faulty electrical meters. - Acted as a liaison between the billing department and the other subdivisions within Customer Care such as M.D.M (Meter Data Management), Collections, Remittance and the Call Center. Complex customer accounts regularly involved multiple departments to work in conjunction in order to resolve billing issue. - Performance was evaluated 2 times a year and was consistently rated as above average relative to baseline standards set by the company. Statistics from performance tracking software on our computers showed that my work was generally more accurate and done in a faster manner than my fellow coworkers.

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  Edith Leaver

  • Toronto, ON

  • Project Manager

    • 2013 - 2014
    • Toronto, ON

    - Developed tested and debugged an Android mobile application for a start-up tech company that used an external ‘JSON’ web service and SQL database.- Served as the project manager of a 6-person group and was responsible for delegating individual tasks as well as ensuring we met weekly deadlines and monthly progress reports.- Wrote extensive code documentation and explained the features of the program to the client.- Compiled a final report (including a user guide, screenshots and 'how-to' section) recommending where future development and maintenance would be required.

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  George Brown College

  • Toronto, ON

  • Student Tutor (Computer Programming)

    • 2012 - 2014
    • Toronto, ON

    - Was chosen by our program coordinator out of a class of 20 to help tutor students having difficulty learning programming. - Tutored multiple students in a variety of classes from Object-Oriented Programming, to Java and PHP development. - Took notes and scheduled extra one-on-one teaching sessions for foreign students as well as students who suffered from vision and hearing disabilities.

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  CIBC

  • Telemarketer & Lead Generation

    • Jul 2011 - Sep 2012

    - Worked at CIBC as part of a co-op position which let me work part time during the year and full time during the holiday season. - Contacted clients by phone to promote financial services, special limited-time offers and conduct surveys on customer satisfaction with their banking experience. - Exceeded several KPI's and business metrics designed to measure call frequency, positive customer feedback and number of potentials leads generated for the financial services team.