Experience

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  RAKwireless

  • India

  • Network Specialist

    • Jul 2023 - Present
    • India

    • AWS cost analysis - Forecast and find measures to control cost with optimal resources• Monitor operational and security procedures in network, user & license management.• Manage security operations in network through firewall, Intrusion Prevention, MDM and other platforms.• Diagnose and resolve software, access and network problems.• Oversaw and manage operational in network, related systems administration and regular maintenance.

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  Amazon

  • Network Operations Manager

    • Jan 2019 - Jul 2023

    • Designed and implemented strategic business plan objectives to bring mobile CDN in residential sector• Collaborated with ISP to expand network coverage and promote brand mission and values.• Achieved company objectives by leveraging internal resources and collaborating with colleagues.• Managed Network Operating Center (NOC) technical infrastructure and network performance.• Oversaw distribution of patches and new software releases to support network operation and integrity.• Provided network debugging and troubleshooting services in response to user-reported faults• Installed monitoring tools, defined alarm conditions for automated responses to faults• Organized preventive maintenance by examining work schedules and minimum service disruptions.• Devised scripts and automation tools to improve system efficiency.• Analysed network traffic and performance metrics to optimize system performance.• Resolved issues and escalated problems with knowledgeable support and quality service.

  • Network Planning Engineer

    • Sep 2017 - Dec 2018

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  Reliance Jio Infocomm Ltd

  • Navi Mumbai

  • L2 TAC WI-FI SME

    • Jan 2016 - Sep 2017
    • Navi Mumbai

    • Delivered Tier-3 support and SME input to internal and external customers.• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Communicated with stakeholders to share critical technical information and deliver project updates.• Manage diverse Networks - Stadium Wi-Fi, Public Hotspots, College & Universities Wi-Fi• Responded to support requests from end-users and walked individuals through basic troubleshooting.• Documented faults and bugs for referral to development staff for use in updates.• Advised senior personnel on potential process improvements to increase support quality

• 

  Ericsson

  • Gurgaon, India

  • Pre-Sales - MBB - WiFi

    • Feb 2014 - Dec 2015
    • Gurgaon, India

    • Gained extensive knowledge of products and services to provide best-in-class sales engineering.• Worked with customers and engineering team to determine equipment needs and system requirements.• Worked closely with sales team on understanding customer requirements and promoting products• Contributed additional revenue to sales plans through resale opportunities.• Wrote detailed technical documentation for company products.• Collaborated with cross-functional teams to deliver successful product implementations.• Responded to specific customer requests, including RFP responses and industry-specific solutions.• Delivered technical presentations matching audience level of expertise to explain products and services.

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  Pronto Networks

  • Bengaluru Area, India

  • Pre-Sales

    • Dec 2012 - Feb 2014
    • Bengaluru Area, India

    • Design OSS/BSS & Wireless solution for mesh network and Wi-Fi Hotspot• Network Solution design, Training, RFP, Demonstration, BOM etc• Meeting with customer to understand requirements and design a solution.• Organized product demonstrations and trial installations of equipment to promote products.• Configured and modified product systems to meet customer-specific needs.• Created product training plans centered on customer success and satisfaction.

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  Alvarion Ltd.

  • Gurgaon, India

  • Technical Support Engineer

    • Apr 2009 - Jul 2012
    • Gurgaon, India

    • Global Technical support on Alvarion products (WLAN/ WiMAX)• Conduct Proof of concept tests for operators and ISPs in India and Globally• Troubleshooting network/product related issues remotely• Product based training to Operators & their service partners.• Served as primary point of contact for support relating to owned solutions and products.• Communicated with stakeholders to share critical technical information and deliver project updates.

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  Tulip Telecom

  • New Delhi Area, India

  • RF Planning Engineer

    • Jun 2006 - Mar 2009
    • New Delhi Area, India

    •Testing RF devices of different vendors in different technologies.•Designing network, based on DTM, Clutter and available resources.•Conducting Technical trainings for Site Survey, O&M.•Managing RF spectrum in four southern states of India.•Managing POPs in Delhi-NCR region. •Analyzing the Site survey report conducted by field technicians.