Experience

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  Novo Shoes Group PTY LTD

  • Docklands, Victoria, Australia

  • 2IC and Retail Sales Assistant - SHOE CONNECTION

    • Dec 2023 - Present
    • Docklands, Victoria, Australia

    1. Engaged in customer interaction and product selling, consistently achieving top sales performance.2. Assumed the role of 2IC (Second in Charge), leading and managing the team effectively.3. Conducted training sessions for new hires, ensuring alignment with brand standards.4. Maintained high store standards throughout the store through visual merchandising and immaculateness.5. Established strong communication channels with team members and top management.6. Provided constructive feedback to brand managers, area managers, and the CEO, contributing to brand improvement.7. Adapted product knowledge to assist customers in making informed buying decisions.8. Navigated challenging customer interactions with tact and professionalism, prioritizing customer satisfaction above all else.9. Successfully managed stock receiving and transfers, overseeing backroom operations and coordinating stock deliveries in the store to ensure efficient inventory management.10. Received consistent compliments for exceptional service and readiness to assist other store outlets.11. Acquired versatile skills in sales, customer service, team leadership, communication and logistic management.

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  Piccolo PR

  • Melbourne, Victoria, Australia

  • Account Executive

    • Mar 2023 - Jul 2023
    • Melbourne, Victoria, Australia

    1. In my role as an Account Executive, I strategically enhanced client visibility through public relations, securing positive news coverage and facilitating product placements.2. Noteworthy clients included Annie Sloan, MyHouse, Noss and Co.Scentimental Store, Izimini, The Pink Rabbit by Tho Tho, Nido Early School, BIBS Kollective, and Headstart. 3. Proactively elevating client profiles through pitches and press releases, I fostered industry expertise and managed media relations, influencer lists, and monitoring.4. Instrumental in business development, I acquired 10 daily leads, building an extensive media network.5. Pitching ideas to senior editors, engaging with journalists, and managing media inquiries showcased my agility.6. Leading team meetings and overseeing interns, I ensured effective communication, contributing to an 80% client satisfaction rate.7. Staying abreast of industry trends, I conducted research and utilized Canva for creative social media content.

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  salt&pepper

  • Australia

  • Retail Assistant

    • Dec 2021 - Jan 2022
    • Australia

    • Successfully assisted store manager in the day-to-day operations of the store as the primary function of the role along with the other tasks deemed necessary in the running of the store e.g., gift cards, discounts, online procedure• Assisted team members in completing store opening and/or closing routine• Recommended store manager requirements across the store• Maintained clear, direct, and professional communication with team members and the manager• Receiving procedure followed to ensure stock integrity is maintained• All inventory and dispatch-related problems were investigated, appropriate actions were taken and documented• Ensured the store reflected presentation standards as per the direction and seasonal manual e.g., displays, tickets, and marketing material• Proved competent in serving customers in an informed manner e.g., actively promoting new products and communicating their attributes to customers• Collectively achieved and exceeded weekly as well as monthly budgeted trading figures/sales and profit targets by ranking top amongst other outlets of S&P• Transacted customer sales and returns on the POS system as cashier.• Adherence to cash management policies and procedures to ensure audit compliance• Ensured every customer has an exceptional service experience• Handled back-of-store processes, storage, and stock replenishment according to store patterns

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  Oporto

  • Victoria, Australia

  • Front Desk Staff

    • Oct 2020 - Jun 2021
    • Victoria, Australia

    • Handling tasks such as taking food or drink orders along with packing responsibilities• Providing quick and satisfying customer service• Learnt time management and prioritization• Maintaining clear communication with the outlet manager, team members, and customers across a range of demographic• Developed strong relationships with management and team members contributing to a cohesive and productive team• Demonstrated team-oriented personality by developing and maintaining effective relationships with others to inspire and support the team. • Contributed to building a positive team spirit during peak seasons such as Christmas.• Rapidly adapted and handled food preparation • Operating cash registers and receiving payment from customers in cash or by credit card. • Accepting and informing the relevant staff about food and beverage requests.• Resolved customer complaints in line with the franchise policy

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  Mind Blowing Films Pty Ltd

  • Melbourne, Victoria, Australia

  • Intern

    • Mar 2021 - May 2021
    • Melbourne, Victoria, Australia

    1. Assisted the firm with Film Distribution.2. Aided in administration work such as recording the weekly session timings of the upcoming movies, proofreading the website details and content, and responding to emails.3. Ideated and created social media posts to engage the audiences in quizzes, contests, and content relevant to the Bollywood industry.4. Contributed to the preparation of the Indian Film Festival of Melbourne 2021 by overlooking the movie entries for the festival on FilmFreeway and collecting data through desk research.

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  Deakin University

  • Melbourne, Victoria, Australia

  • Project Intern

    • Nov 2020 - Dec 2020
    • Melbourne, Victoria, Australia

    1. In a dynamic multi-disciplinary team, I contributed to client deliverables within set timeframes, assuming the role of Co-Team Leader.2. My leadership skills, encompassing active listening and task allocation based on team members' strengths, were evident in successful project outcomes.3. Collaborating on tasks and projects, I demonstrated emotional intelligence by providing support when necessary.4. Proficient in storyboarding for business videos, I actively participated in brainstorming sessions, contributing to creative solutions aligned with the client's vision.5. Over six weeks, the team produced three animated videos, and I delegated tasks, ensuring direction and timely completion.6. Conducting client interviews, I crafted scripts, built a rapport with the project manager and team, and prepared a comprehensive project report.7. My competence with communication tools like Outlook, Zoom, MS Teams, PowerPoint, Canva, and Miro facilitated effective collaboration within the team and with clients.

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  Aria Communication

  • Mumbai, Maharashtra, India

  • Client Servicing and PR Manager

    • Mar 2018 - Jan 2020
    • Mumbai, Maharashtra, India

    1. I secured standalone media coverage in prominent newspapers and tabloids, orchestrating interviews, and business stories.2. Analyzing consumer market trends, I crafted targeted marketing plans to enhance visibility in key locations.3. Presenting research findings for 10 clients, I achieved a 75% client renewal rate and oversaw account metrics for quality support.4. Managing teams and multiple client accounts, I collaborated with mainline and entertainment media for features, cover shoots, and celebrity interactions.5. Facilitating business interactions with financial publications, I directed media strategy for agency growth.6. Coordinating product features for diverse clients, I initiated media relations, orchestrated shoots, and aligned influencer activities with client needs.7. Demonstrating leadership and multitasking skills, I excelled in achieving individual and team targets and interpreting statistical data for enhanced data quality.

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  Exhibit & TopGear Mag India

  • Mumbai, Maharashtra, India

  • Marketing and Public Relations

    • Jul 2017 - Jan 2018
    • Mumbai, Maharashtra, India

    1. Successfully executed diverse events such as tech fashion shows, celebrity cover shoots, seminars, award ceremonies, and conferences, ensuring flawless operations and client satisfaction.2. Established impactful collaborations and brand associations by cultivating positive relationships with celebrities and emerging designers, enhancing event appeal.3. Demonstrated strong organizational skills in model casting for fashion shows, ensuring a diverse and skilled lineup.4. Implemented social media contests and giveaways, boosting online engagement and brand visibility.5. Led website UI updates for a modern online presence, maintaining consistency and currency across all company websites.6. Directed in-house PR efforts, including copywriting and event strategy, ensuring brand consistency.7. Orchestrated end-to-end event execution, from conceptualization to show-flow preparation, collaborating with event agencies for set-up, displays, and hospitality.8. Contributed to website content, social media strategies, corporate communication, and corporate videos, actively participating in creative brainstorming sessions.9. Played a key role in elevating social media account rankings through engaging content curation.

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  The Other Circle

  • Mumbai, Maharashtra, India

  • Public Relations and Marketing Executive

    • Jan 2016 - Feb 2017
    • Mumbai, Maharashtra, India

    1. Devised and executed comprehensive PR plans under the guidance of the Chief Account Consultant, orchestrating strategic initiatives.2. Harmoniously liaised with colleagues and key spokespeople, managing inquiries from media, individuals, and organisations through various channels.3. Researched, composed, and disseminated targeted press releases, optimising media outreach.4. Collated and thoroughly analysed media coverages for clients.5. Successfully coordinated diverse events, including press conferences, exhibitions, open days, and press tours.6. Maintained and updated the organisation's website, ensuring accurate and current information.Identified and managed lucrative speakership and sponsorship opportunities for clients.7. Spearheaded influencer activation by curating and collaborating with influencers aligned with brands and client objectives.8. Solely entrusted with managing client accounts, demonstrating proficiency in opportunity mapping.